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Community Health Connections Referral Assistant/Office Float in Fitchburg, Massachusetts


Make an impact in your community through a career in health care!

Community Health Connections (CHC) is a safe haven to find compassionate care, regardless of income or insurance status.

Founded on February 25, 2002, we have 20 years of experience as a Federally Qualified Health Center (FQHC) serving low income, underinsured, uninsured, publicly housed, and homeless populations in 35 cities and towns in North Central Massachusetts.

Under the general supervision of Medical Manager and Referral Supervisor, the Referral Assistant processes referrals and facilitates the communication of patient related information. Also, will help with front desk coverage as needed.

Responsibilities include:

  • Processes medical related referrals with outside organizations and specialists in the time frame requested by the medical provider.

  • Obtains necessary prior authorizations to book specialty appointments and documents in the order.

  • Schedules appointments with outside providers and/or faxes required information to schedule the appointment.

  • Follows up on appointments booked to ensure office receives documentation from the visit and “closes the loop.”

  • Communicates with providers as needed to ensure timely processing of referrals.

  • Attends meetings as required by health center.

  • Adheres to HIPAA regulations when communicating patient medical PHI.

  • Front desk coverage

Minimum Qualifications:

  • High School Diploma or GED required, associate degree in medical office assistant or equivalent preferred.

  • One (1) year similar experience preferred.

  • Work experience similar to a medical office environment preferred.

  • Computer skills for accurate data entry preferred.

  • Knowledge of basic medical terminology required.

  • Demonstrated interpersonal relationship skills required.

  • Demonstrated proficiency in reading, writing and speaking in English required.

  • Demonstrated ability to work in a fast-paced medical office environment preferred.

We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!




  • Medical terminology: Novice

  • Accurate Data Entry: Intermediate

  • Medical office experience: Intermediate



  • High School or better


  • Associates or better