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Waste Management Digital Business Analyst IV in Foxborough, Massachusetts

Digital Business Analyst IV - ( 22009615 )

Primary Location : United States-Massachusetts-Foxborough

Flexible Work Location Acceptable: : Work Remotely

Shift : Day

Travel : Yes, 10 % of the Time

FLSA Status : Exempt

Job : Digital

WM a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Job Summary

Acts as a liaison between the technology and the business to design and enhance the employee and customer experience. Conducts advanced level business process analysis, needs assessments and preliminary cost/benefit analysis in an effort to align Technology solutions with business initiatives.

II. Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.

  • Possess a fundamental understanding of end-to-end customer experience integration and dependencies.

  • Partner with business stakeholders to prioritize, deliver and execute product roadmap

  • Coordinates with users to determine and document business and user requirements, Translates product roadmap features into well-defined product requirements including features, epics, user stories, and acceptance test criteria

  • Experience in customer facing self service platform end to end implementation, which includes online buying and self service experiences across web and chat platforms.

  • Identify opportunities to improve the customer self service across channels along with integrating new features and/or capabilities

  • Collaborates with various teams and to design and test a solution that will meet business requirements and fulfill user stories

  • Accountable for aligning the KPIs and ensuring we are effectively tracking the value/impact of capabilities

  • Documents requirements and formulates test plans with QA and other partner groups prior to requesting business user testing

  • Responsible for document repositories, maintenance and updates of project documentation library

  • Possesses knowledge/experience in an integrated implementation between different business systems as well as working with integration tools, QA testing, system design and analysis, project management

  • Possess strong analytical and communication skills and has the ability to run key meetings including discovery sessions, sprint demos, user acceptance testing, and end user training

III. Supervisory Responsibilities

May coach and mentor less-experienced analysts and act as team leader on systems projects.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Required: Bachelor’s Degree (accredited) in Computer Science, MIS, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant experience. Five years’ experience as a Business Analyst in addition to education requirement

Preferred: Bachelor’s Degree (accredited) in Computer Science, MIS, or Business Administration and a minimum of five years' experience as a Business Analyst and one year project management experience.

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

Advanced knowledge or skills in one or more of the following is required:

  • Agile Methodology, Jira

  • QA testing, business analyst methodologies, system design and analysis

  • Training and Communication skills

D. Other Knowledge, Skills or Abilities that Contribute to Success

None required.

V. Work Environment and Essential Functions

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. [Note: the following is defaulted for office setting position]

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;

  • Required to exert physical effort in handling objects less than 30 pounds rarely;

  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;

  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

  • Normal setting for this job is: office setting.


At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

You and your family can go back to school — and it’s on us! Access WM’s education benefit, Your Tomorrow, and see what’s possible. Benefits-eligible team members can receive 100% tuition coverage for 135 fully funded programs — including bachelor’s degrees, high school completion, college prep, professional certificates and more. Plus WM will contribute toward 40 master’s programs! Even better, all required books and out-of-pocket fees for education programs are 100% reimbursable.

Don’t forget, Your Tomorrow is also available for dependents. WM will pay 100% of the tuition for children ages 18 to 26 and spouses of benefits-eligible team members for more than 35 in-demand programs from high-quality schools and universities including undergraduate degrees, short-form technology and business certificate programs and high school completion. Students only pay for books.

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Req ID: 22009615