Cabela's Switchboard Operator in Foxborough, Massachusetts
Responsible for the operation of the switchboard communication system. Exhibits a high level of professionalism and legendary customer service with every caller.
Projects a positive and professional company image
Answers inbound calls and routes accordingly
Take detailed and accurate notes / call back information and route to appropriate recipient
Place outbound calls as requested by staff or customers
Handle customer/guest inquiries and customer assistance as required.
Assists Executives, Administrative Assistants, and other Outfitters in connecting telephone calls, conference calls, etc.
Uses diplomacy and tactful judgment in screening and potentially rerouting calls for executives and other limited-access VIPs
Supports inbound outfitter/associate requests as appropriate.
Self-monitors call times for adherence to efficiency and quality goals
ALL OTHER DUTIES AS ASSIGNED
Minimum Degree Required : High School Diploma
KNOWLEDGE, SKILLS AND ABILITY:
Friendly and effective communication skills
Excellent speaking voice
Superb customer service skills
Knowledge of switchboards and phone systems
Able to respond quickly and provide effective customer service in a fast-paced environment
High integrity and ability to maintain strict confidentiality
Strong attention to detail
Calm under pressure or in conflict
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information or any other basis protected by applicable federal, state or local law.
Bass Pro Shops
About Bass Pro Shops
Bass Pro Shops at http://www.basspro.com/ is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s at http://www.cabelas.com/ to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group at http://www.whiterivermg.com/ , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge at http://www.bigcedar.com/ , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”