Job Information
South Middlesex Opportunity Council Administrative Assistant - BHCP in Framingham, Massachusetts
Why Work for SMOC?
Flexible schedule, work/life balance and a 35-hour work week.
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
EyeMed Vision Insurance
403(B) Retirement Plan with a company match on day one.
Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
SUMMARY
Provide administrative and client support for the Behavioral Healthcare’s outpatient clinic in Framingham and Marlborough. Assist Office Manager in managing administrative training and coverage. Act as client liaison in addressing and/or resolving client billing and service issues. Greet and check-in clients and perform administrative duties as necessary. Provides support to the medical team.
PRIMARY RESPONSIBILITIES
Greet clients, answer phones, collect and process client information, forms and payments, make changes to demographic or insurance information as needed, and schedule new appointments.
Check form request file for forms needed and distribute to clients for completion.
Inform staff of client arrival and non-payment issues.
Provide support and guidance to clients in addressing financial and billing issues.
Work with Billing Staff to address client financial issues as needed.
Process medical records release request.
Assist in the training of new hires.
Provide back up support to Senior Office Manager when needed.
Support the front office receptionist and night administrator as needed.
Support the Medical team as needed.
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
Prior experience in a medical reception or administrative capacity preferred
Friendly demeanor, solid organizational skills
Attention to detail.
Work well as member of team
Computer skills including working knowledge of Word and Excel
Strong customer service skills including verbal communication skills.
Strong understanding of client billing and clinic EHR system (CareLogic)
Bilingual Required (English and Spanish)
Trilingual Preferred (English, Spanish and Portuguese).
Dress Code: Business casual.
ORGANIZATIONAL RELATIONSHIP
Directly reports to Framingham Office Manger
Indirectly reports to Financial / Operations Manager
Direct reports of this position are none.
WORKING CONDITIONS
Hours may vary and night coverage is required. As part of the responsibilities of this position, the SBH Administrative Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committed to diversity in the workplace.
Monday - Friday 8:30am - 4:30pm
35 Hours per week