South Middlesex Opportunity Council Breastfeeding Peer Counselor in Framingham, Massachusetts
SUMMARY A paraprofessional support person who gives basic breastfeeding information and encouragement to WIC pregnant and breastfeeding mothers and helps them prevent and handle common breastfeeding concerns. PRIMARY RESPONSIBILITIES ? Attends breastfeeding training classes to become a Peer Counselor ? Receives a caseload of WIC mothers and makes routine, periodic contact with them ? Counsels WIC pregnant and breastfeeding mothers about breastfeeding by telephone or in-person at the WIC offices ? Is available to make calls/texts from home beyond normal WIC office hours to new mothers who are having breastfeeding problems ? Keeps accurate records and enters all contacts made with WIC mothers, according to State Contact Frequency Protocols, in the WIC computer system ? Refers mothers to the WIC Breastfeeding Coordinator, WIC Nutritionists, WIC IBCLC, the mother?s physician, or community partners as appropriate ? Teaches breastfeeding classes, virtually and/or in-person at the WIC offices, for pregnant and postpartum mothers and leads breastfeeding support groups ? Attends monthly staff meetings, periodic state meetings, and breastfeeding conferences/workshops as appropriate ? Reads assigned books and materials on breastfeeding that are provided by the Breastfeeding Coordinator ? Attends and participate in team meetings as requested and communicate effectively with clients and staff in other departments ? Maintains confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements ? Ensures compliance with program/department, agency and/or funder requirements as well as SMOC policies and procedures ? Other duties as assigned KNOWLEDGE AND SKILL REQUIREMENTS ? Is fluent in English, Spanish, AND Portuguese ? Has breastfed at least one baby within the last 5 years (does not have to be currently breastfeeding) ? Is a current or past WIC Participant ? Has a reliable, daily means of transportation to travel to multiple WIC sites ? Is enthusiastic about breastfeeding and wants to help other mothers enjoy a positive experience ? Is willing to make phone calls/text from home beyond the WIC office hours ? Has excellent customer service and communication skills ? Is able to remain calm and use good judgment in unusual or stressful situations ? Has the ability to work respectfully and effectively with diverse cultural groups and socio-economic backgrounds ? Has good computer skills . PHYSICAL REQUIREMENTS ? Ability to drive. ? Ability to see and read a computer screen and paper documents. ? Sitting for sustained periods of time.