Job Information
MetroWest Regional Transit Authority Call Center Reservationist in Framingham, Massachusetts
Job Description - MW Call Center Reservationist Name of Employer: MetroWest Regional Transit Authority Main Functions: Transportation Reservations / Customer Care Date: August 2024 ? Immediate Start Working in the call center, the reservationist will be part of a diverse team environment, consisting of reservationists, schedulers, and the call center manager. The reservationist?s main function is to assist elderly and disabled customers of the MWRTA demand response service to book trip requests, provide account balance information, coordinate with scheduling and dispatch, and maintain necessary records of daily workload. Reports to: Call Center Manager Responsibilities include, but not limited to: ? Answer telephone and assist customers with service-related questions ? Book trip requests ? Coordinate with dispatch ? Work as a team member ? Help to resolve customer issues ? Record all necessary data pertinent to daily workload ? Acquire and apply knowledge of all transportation services offered through the Authority ? Perform any other duties related to the position of reservationist, as directed by the Call Center Manager Working Conditions: ? Full and Part Time positions available ? Week day, Weekend, & Holiday shifts ? Pay Rate \$20.00 to start (negotiable with previous transit call center experience) ? Considerable opportunity for growth ? Great benefits ? Multiple paid holidays Employment Requirements: ? Excellent customer service and communication skills a must ? Punctual and reliable ? Attention to detail ? Must possess organizational and time management skills ? Computer skills ? Transportation knowledge a plus, but will train the right individual ? Bilingual a plus, but not required