Job Information
South Middlesex Opportunity Council HomeBASE Coordinator in Framingham, Massachusetts
SUMMARY
Using a high level of customer service, the HomeBASE Coordinator will manage the approval process of all HomeBASE applications for SMOC including front-door diversion, and ‘side door’ access. The coordinator will also be responsible for training Housing Specialist on how to properly prepare a HomeBASE application.
PRIMARY RESPONSIBILITIES
Manage the HomeBASE program, including responding to inquiries about HomeBASE, tracking program data and processing HomeBASE packets.
Review and approve HomeBASE Household Assistance packets.
Attend HomeBASE meetings, provide HomeBASE training and guidance to staff.
Run the Monthly SMOC HomeBASE Stabilization Report through End to End (E2E) in coordination with the Executive Office of Housing and Livable Communities (EOHLC)
Correspond with landlords, property managers, clients, and Housing Specialists regarding payments
Develop profiles for new clients in Efforts to Outcomes (ETO)
Create a hard copy file as well as a digital copy in the shared drive
Ensure client record in End to End (E2E) is maintained with up to date with case notes, income and submit requests for redistribution as needed.
Perform annual review of client funding allocation to ensure compliance with HomeBASE Administration Plan
General office administration as needed, filing, copying, scanning, mailings and telephone.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
• Bachelor's Degree or a minimum of three years' experience in Human Services or related field
• Sensitivity to low-income families of diverse backgrounds
• Ability to work independently
• Good written and verbal communication skills
• Solid knowledge of Microsoft Office, Tracker, ETO and other databases.
ORGANIZATIONAL RELATIONSHIP
• Directly reports to Stabilization Program Manager.
• Indirectly reports to Co-Directors of Family Shelters.
PHYSICAL REQUIREMENTS
• Must be able to lift 25 pounds.
• Must be able to carry and lift items over prolonged periods of time.
WORKING CONDITIONS
As part of the responsibilities of this position, the Program Administrator will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committed to diversity in the workplace
Monday - Wednesday - Friday 8:00am - 4:00pm
20 hours per week