Staples Product Manager Shared OMS (Staples.com Order Management System) in Framingham, Massachusetts
Staples is business to business. You’re what binds us together.
Our eCommerce team strives to showcase Staples’ value proposition and experience to customers through digital vehicles, including SEO, paid search, display affiliates, paid social media and more. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. Our team also ensures that our mobile and desktop websites and apps are easy to use, delivering the digital experience that our customers expect. At the same time, our teams focus on building and executing a strong innovation pipeline for the future. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment.
The Product Manager role is responsible for supporting several products in Staples OMS (Order Management System) domain. In this role, you will help develop and manage the Customer and Order Life Cycle supporting the definition of the end to customer experience and product strategies, requirements gathering, feature scoping, product roll-out, reporting, optimization, and continuous innovation in an agile environment. As part of this, you will develop detailed product features/requirements and implementation plans as well as monitor performance to gauge customer impact and technical performance. You will work with key business partners and development teams to bring new products and enhanced system functionality to life.
What you’ll be doing:
Work with business and technology stakeholders to define business processes and requirements reflecting opportunities for superior customer experience.
Define and evangelize product visions; translate vision into roadmaps and detailed execution plans.
Represent business and technical stakeholders in agile teams and sign off user/enabler stories as done based on business and technical requirements.
Maintain roadmaps including iterations; break down large scale initiatives into user stories.
Elicit and analyze internal and external customer needs, opportunities, and gaps and translate into solutions/product features to deliver a world class furniture platform.
Map processes, identify process improvements, and influence team and stakeholders.
Document user requirements including launch and ongoing KPIs to monitor product health and ongoing business value.
Manage schedules and tasks related to all aspects of product development, launch, and enhancements.
Manage multiple tasks concurrently and work within tight deadlines to balance workload effectively.
What you bring to the table:
Strong collaboration skills as this role partners with business leaders to develop and implement strategic plans in line with the vision.
Sufficient technical depth and business acumen to identify risk of future issues.
Innovative mindset to surface and advocate for alternate approaches and solutions to business and technology challenges.
Effective communication with engineering teams to clarify requirements as well as with cross functional teams to understand and work through their dependencies.
Creative problem solver – ability to analyze complex data and user requests into simple design approved solutions.
Ability to support multiple simultaneous initiatives in a fast-paced environment
Strong written and verbal communication, interpersonal, and follow-up skills
Entrepreneurial mentality: willingness to roll up the sleeves and do whatever is necessary to meet team goals
What’s needed- Basic Qualifications
Bachelors Degree or equivalent work experience
4+ years in a Product leadership role - experience eliciting, analyzing, and documenting requirements, authoring user stories and acceptance criteria, building process flows, and creating other associated artifacts to inform software engineers and the development needs
Experience working in Retail, eCommerce, Order Management, third party and/or legacy software application integrations
Experience with Jira and Confluence
What’s needed- Preferred Qualifications
Working knowledge of databases and Microsoft Office products (Access, Excel, PowerPoint, Project, Visio, and Word)
Experience collaborating with offshore and remote teams
Experience with large scale modernization efforts
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
Interested in joining the team? Check out our perks and benefits !
Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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