Job Information
South Middlesex Opportunity Council Program Representative, HCV in Framingham, Massachusetts
SUMMARY
The primary responsibility of the Housing Choice Voucher (HCV) Program Representative is to enforce and ensure compliance of the program regulations of the Rental Assistance Program for Federal, mobile Housing Choice Vouchers not limited to but including for Veteran's Affairs Supportive Housing (VASH) vouchers, Mainstream vouchers, Family Unification Program vouchers and port-in vouchers in accordance with the Executive Office of Housing and Livable Communities (EOHLC) and Department of Housing and Urban Development (HUD) program guidance.
Why Work for SMOC?
Flexible schedule, work/life balance and a 35-hour work week.
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
EyeMed Vision Insurance
403(B) Retirement Plan with a company match on day one.
Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
PRIMARY RESPONSIBILITIES
Perform monthly recertifications of households on an annual and biennial basis
Conduct and manage recertifications using the Enterprise Income Verification and Income Validation Tool systems, written and oral third party income verification, verification of assets, and verification of all household members status
Process interim recertifications in relation to household composition changes, income status changes
Process recertifications for new lease and change of unit relocations
Familiarize and adhere to rules and regulations as stipulated in HUD and EOHLC guidelines
Enter recertification data into Tenmast/WinTen2+ MRI Real Estate software in a timely fashion in accordance to payment, leasing and reporting deadlines
Scan client and landlord documents into Tendocs/WinTen2+ MRI Real Estate database as needed
Respond to inquiries from tenants, advocates, third parties, staff and/or landlords by telephone, voicemail and email
Act as a Program advocate to clients by making appropriate external and internal referrals when appropriate
Maintain physical files for tenants organized according to the file protocol
Interpret and apply a variety of rules and regulations to remain in compliance with performance expectations
Attend trainings as required by SMOC, the Rental Assistance Program, EOHLC and HUD
Process portability certifications and coordinate billing with out of state housing authorities as necessary
Work closely with both advocates and clients receiving subsidies in special programs
Engage all clients by understanding and addressing their needs whether within or outside the scope of work
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures
Other duties as assigned: Additional voucher programs may be added and assigned in collaboration with responsibilities associated with Lead Program Representative, Intake Specialist and Support Representative.
KNOWLEDGE AND SKILL REQUIREMENTS
BS/BA or Equivalent in Human Services preferred
Bilingual in Spanish a plus
Strong attention to detail
Ability to interpret and apply state and federal housing rules and regulations
Knowledge of Windows, Outlook, Microsoft Word, Excel
Basic mathematics skills required to calculate rental portions
Ability to work well in a very high volume and productivity environment
Ability to handle potentially stressful situations and sensitivity to the needs of economically disadvantaged clientele.
Ability to work remotely when required
Highly skilled in multitasking
Strong interpersonal and negotiation skills
Strong verbal communication skills
Experience with adhering to confidentiality requirements
Must meet all required DHCD program certifications within 1 year
Nan McKay certifications preferred.
ORGANIZATIONAL RELATIONSHIP
Directly reports to Assistant Program Director.
Indirectly reports to Rental Assistance Program Director and Division Director.
Direct reports of this position are none.
Indirect reports of this position are Administrative Generalist.
PHYSICAL REQUIREMENTS
Mobility to use office machines
Ability to lift up to 30 lbs.
Ability to ascend and descend stairs.
WORKING CONDITIONS
As part of the responsibilities of this position, the Program Representative will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committed to diversity in the workplace
Monday - Friday 9:00am - 5:00pm
35 Hours per week