Job Information
South Middlesex Opportunity Council Project Based Voucher Specialist in Framingham, Massachusetts
SUMMARY
The Rental Assistance Program Project Based Voucher (PBVs) Specialist is responsible for assurance and enforcement of regulations of the PBV programs which includes overseeing and conducting day to day operations of in accordance to the Housing and Urban Development (HUD) and Department of Housing and Community Development (DHCD) policies and procedures.
Why Work for SMOC?
Flexible schedule, work/life balance and a 35-hour work week.
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer.
EyeMed Vision Insurance
403(B) Retirement Plan with a company match on day one.
Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
PRIMARY RESPONSIBILITIES
Perform regular recertification of households including E.I.V on-line income verification, third party income verification, verification of assets, verification of all household members status.
Process household status changes, income status changes and prepare lease and contract.
Adhere to rules and regulations as stipulated in federal and state guidelines and implement any necessary changes in accordance with DHCD/HUD policies.
Data entry for monthly electronic submittal to PIC
Scanning of client and landlord documents into database
Ongoing telephone, voicemail and email response resolution to tenants / landlords, advocates and agency personnel
Act as client and Section 8 Program advocate by making appropriate referrals when necessary.
Maintain organized files in accordance to the File Protocol
Interpret and apply a variety of rules and regulations to remain in compliance with performance expectations.
Attend trainings as required by SMOC / DHCD / HUD
Oversee the leasing process for applicants for existing and new project-based properties including obtaining verifying documentation, screening for eligibility, conducting briefings and coordinating with the Inspections’ department to ensure compliance of the Housing Quality Standards for vacant units. Process paperwork for New Admissions
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
BS/BA or associate degree in human services preferred.
Bilingual in Spanish a plus
Strong attention to detail
Ability to interpret and apply state and federal housing rules and regulations.
Knowledge of Excel, Windows, Word and PCs
Basic mathematics skills required to calculate rental portions.
Ability to work well in a very high volume and productivity environment.
Ability to handle potentially stressful situations and sensitivity to the needs of economically disadvantaged clientele.
Highly skilled in multitasking
Strong verbal and written communication skills
Experience with adhering to confidentiality requirements.
Must meet all required DHCD program certifications within 1 year or have at least 2 years of experience working with DHCD/HUD Rental Assistance programs.
ORGANIZATIONAL RELATIONSHIP
Directly reports to Project Based Program Manager.
Indirectly reports to Assistant Program Director, RAP Billing and Data Specialist, QC Specialist/Trainer, Division Director and Program Director
Direct reports of this position are none.
Indirect reports of this position are Administrative Generalist.
PHYSICAL REQUIREMENTS
Mobility to use office machines
Ability to lift up to 30 lbs.
Ability to ascend and descend stairs.
Ability to travel to and from project-based sites and the main office during business hours.
WORKING CONDITIONS
As part of the responsibilities of this position, the RAP Project Based Program Representative will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committed to diversity in the workplace.
Monday - Friday 9:00am - 5:00pm
35 Hours per week