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South Middlesex Opportunity Council RAP Intake Specialist in Framingham, Massachusetts


Responsible for conducting initial intake process of all new voucher admissions, by chasing and gathering all required documentation. Support Program Representatives by ensuring file accuracy and completeness before moving to next stage of the process.

Why Work for SMOC?

  • Flexible schedule, work/life balance and a 35-hour work week.

  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

  • Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.

  • Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

  • Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer.

  • EyeMed Vision Insurance

  • 403(B) Retirement Plan with a company match on day one.

  • Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.


  • Review new admission files for accuracy and completeness, concentrating on proper use of forms, timelines, signatory compliance and file presentation, and process moves using the same review process.

  • Review all Recertification paperwork for accuracy and completeness, concentrating on numeric accuracy, proper use of forms, timeliness, signatory compliance and file presentation.

  • Point person to conduct initial intake and chase of all required documentation for new admission files.

  • Manage timeline and log for incoming reasonable accommodation requests.

  • Assist with all tenant file conversions to 6-tab filing system.

  • Carry out online income verification processes utilizing Enterprise Income Verification (EIV), The Work Number, State Supplemental Program Log, and Department of Transitional Assistance Centralized Eligibility and Processing ( CEP)

  • Arrange EIV, Work Number, and DTA CEP reports by Program Representative and distribute as needed and requested.

  • Coordinate with Program Representatives to process all third-party requests needed including employment, childcare, non-wage sources, unemployment, and child support.

  • Coordinate with RAP Program Representatives to ensure accurate data entry of HUD required supplemental information including emergency contacts and language preferences.

  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.

  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.

  • Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.

  • Other duties as assigned.


  • High School Diploma or equivalent

  • Minimum years of related experience: 1-2 years preferred

  • Knowledge of Excel, Windows, and Word

  • Sensitivity to the needs of economically disadvantaged clientele

  • Knowledge of Federal Section 8 and State MRVP/ AHVP programs

  • Ability to work well in a very high volume and productivity environment

  • Strong verbal and written communication skills

  • Experience with adhering to confidentiality requirements

  • Ability to work within a team

  • Ability to complete complex and detailed tasks in a timely manner;

  • Ability to work independently within a busy and diverse team setting;

  • Experience using computer software to organize, store, and analyze data.


  • Ability to lift 25 lbs.

  • Ability to walk up and down stairs.


  • Directly reports to Rental Assistance Program Supervisor

  • Indirectly reports to Rental Assistance Program Director

  • Direct reports of this position are None.

  • Indirect reports of this position are: None.


As part of the responsibilities of this position, the Program Director will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.

Monday - Friday 9:00AM - 5:00PM

35 Hours per week.