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Advocates Residential Program Manager - Brain Injury Services in Framingham, Massachusetts


Starting rate: $48,880

Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff.

The Program Manager is responsible for overseeing the administration of the assigned program by providing leadership, supervision, guidance, and clinical support. This role actively promotes community inclusion, self-advocacy, and individual rights.

Are you ready to make a difference ?

Minimum Education Required

High School Diploma/GED


  • Manage administrative processes and requirements in consultation with the Administrative Director and assures high quality of supports within programs.

  • Assist with the development, review, updates, revisions and enforcement of policies and procedures for the program in accordance with funding and Advocates’ regulations.

  • Supervise and evaluate assigned staff. Ensure that staff receives appropriate certifications and training to perform duties adequately.

  • Develop and monitor scheduling of staff across the program to ensure economy and program coverage.

  • Participate in admission process of residents and develops discharge plans, to include intake, psychosocial assessments, and development of appropriate resident services.

  • Coordinate service planning and other meetings with residents, guardians and/or family members a minimum of once annually according to program funding requirements.

  • Assist individuals with obtaining all services and entitlements for which they qualify, to include, housing, inspections, insurance benefits.

  • Maintain sturdy communication and relationships with outside agencies.

  • Conduct staff meetings.

  • Interpret and monitor program budgets.


  • Bachelor’s Degree and two years of program experience, or three high school diploma and years’ related experience. Background in administrative functions including supervision of staff, hiring, terminations, staff development and evaluation.

  • Ability to communicate effectively verbally and in writing and ability to use good judgment.

  • Must have basic computer knowledge.

  • High energy level, superior interpersonal skills and ability to function in a team atmosphere.

  • Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.

  • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening . We exercise independent judgement and contribute to the overall success and benefit of the Team.

Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve. We put the individual first.

Keywords: Coordinator, direct care, direct support, residential counselor, residential support, group home, group living environment, GLE

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Job Locations US-MA-Framingham

Minimum Education Required High School Diploma/GED

Job ID 2024-10501

Organization Advocates

Type Regular Full-Time

Number of Hours Per Week 40

Business Unit Brain Injury