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AAA Northeast Sales and Service Representative in Framingham, Massachusetts



Jump-start your career with AAA Northeast!

Take your sales and customer service skills to the next level by joining our branch team! Our Sales and Service Representative is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying a flexible daytime schedule!

Our Sales and Service Representatives sell and promote our diverse membership benefits, build strong relationships and provide exceptional service to our members and potential members. AAA is more than Roadside Service & Towing, we offer Insurance and Financial Services, Tour & Travel booking and amazing Discounts!

*Sign-on bonus terms:Any candidate who accepts a full-time or part-time, regular job as a Sales and Service Representative with AAA Northeast at our Framingham, Franklin, Greenfield, Hadley, Pittsfield, So Attleboro, MA locations will be eligible to receive a $1500 sign-on bonus.

Effective 5/16/22 through 9/30/22. This bonus is payable in 2 installments, 1/2 when you start and 1/2 upon successful completion of 3 months of employment (3 months from the day you start work).


Our Sales and Service Representatives in our Branch locations promote the sales of primary and associate AAA memberships, counsel potential members on benefits of AAA members, including AAA Premier, Plus, and other branch promotions; makes any changes on existing memberships and assists members with membership problems. Assists members with RMV/DMV services (where applicable), passport photos, foreign currency, theme park tickets, entertainment tickets, travel needs, car rentals, accommodations and points of interest; provides AAA publications and other materials to members; makes hotel, car, bus and ferry reservations for members; counsels and books members special packages/city tours or travel promotions.

Performs other job-related duties as required. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described.

*COVID-19 Update

The continued health and well-being of our AAA Northeast employees and members is our top priority. We have remained diligent and continue to follow state guidelines as well as best practices as recommended by the CDC and other experts. Our employees receive training on safety and wellness protocols and participate in daily health screening. Companywide, we have implemented mandatory face coverings for our employees and members, social distancing, frequent hand washing and sanitizing, additional cleaning measures, plexiglass shields in member facing areas, as well as company provided Personal Protective Equipment (PPE).

Rest assured; we have developed an industry-leading Risk Management program designed to protect our most valued asset, our loyal employees.


  • One year of customer service experience

  • High School diploma or GED

    AAA Northeast is driven by the diverse talents, skills, passion, and expertise of our team. We’re continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

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Job LocationsUS-MA-Framingham

ID 2022-7120

Category Customer Experience

Type Full Time Employee

Employment Type Regular Employee - (REG)

Work Schedule Monday- Friday 8:45am-5:15pm; alternating Saturdays 8:45am -1:15pm