Staples Senior Manager, Network Engineering and Operations in Framingham, Massachusetts
Senior Manager, Network Engineering andOperations
Meet the Team
At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team!
Staples’ Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business’ applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples’ eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective.
The person in this role will work with the Network, Security and Operations teams and collaborate closely with the Architecture teams to deliver network projects and capabilities. This position partners closely with the managed service providers to support the enterprise and ensure SLA’s are met. The senior manager will be reporting to the Director, Infrastructure Platform Engineering and Cloud Operations and will be part of the Infrastructure Platform Services team.
What You’ll Do
Provide technical andbusiness input for IT infrastructure projects related to voice andsecurity networking, and related technologies.
Act as a trusted advisorwith businesses, internal teams, supplier partners, end-users, andsolution providers to ensure processes and tools are in place and/or arefollowed to support the environment and meet business needs
Understand businessprocesses, and assess business needs to assist with the development anddeployment of network services
Ensure compliance andsupport for regulation-controlled systems
Ensure service improvementsare defined via metrics, root cause analysis, problem management
Assist in the governance andpartnership with our external suppliers
Partner with managed servicesuppliers to deliver services end to end under established SLAs
Review and approve majorchange management requests
Who You Are
You have experience supporting large complex networks with multiple locations. Passionate about driving for operational excellence and mentoring your team members. You like using you in depth knowledge of various network technology and vendors such as Cisco, Fortinet, Checkpoint, Extreme to solve business problems.
The Skills You Bring
10+ years ofexperience in management of large-scale networks in a distributedenvironment.
Strong understandingof network technologies in a design context, including: LAN (traditionalSTP plus fabric), ACI, SD-WAN, BGP/OSPF, Tunneling (GRE, IPSec), wireless,cloud networking (public and private), QoS/shaping, GSLB, Netflow/IPFIX,firewalls/WAF, IDS/IPS, NFV
Experience withnetwork management protocols and systems
Experience with Cisconetworking technologies
Experience withwireless technologies
Experience with TCP/IPand common network protocols
Experience withrouting, switching, and IP subnetting
Experience working inan E-commerce setting preferred
Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits !
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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