Massachusetts Veterans Jobs

Staples is business to business. You’re what binds us together.

Unleash your entrepreneurial spirit by bringing your ideas to life within the Staples Private Brands Team. Our leading brands, along with our high-performing Staples business will provide you with countless opportunities to develop your skills and explore new paths. We are passionate about building the right solutions that enable our customers to work from anywhere most effectively. Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We’re inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.

The Senior Director of Quality, Product Safety and Regulatory Compliance leads a team of experts in quality, product safety, product regulatory compliance, and risk management. This individual sets the strategy and goals, provides coaching, training, and oversight to ensure the products in our brands are ethically sourced and meet or exceed customer expectations, legal and safety requirements, and cost targets. The person in this role serves as the executive leader and commercial relationship owner for Staples' 3rd party labs and audit agencies.

What you’ll be doing:

• Lead the global quality function for private brands, including quality assurance, quality control, and post launch product quality

• Act as the executive sponsor and commercial relationship owner for Staples' 3rd party audit, testing and inspection service providers. Conduct regular business reviews and lead program improvement initiatives.

• Direct the setting of performance and regulatory compliance testing requirements.

• Lead the identification and execution of proactive product quality improvement projects

• Lead team responsible for monitoring and addressing quality issues after a product is launched. Develop and maintain reporting tools to drill down to the root causes of all issues. Oversee the resolution of the Critical and Major issues that impact the supply chain (includes both corrective and preventive action).

• At the direction of the Legal department, oversee the Product Safety Committee and execute the private brands recall process when necessary.

• Direct the development of strategies to ensure compliance with regulations prior to their implementation. Inform stakeholders of the ongoing status of proposed regulations throughout the world that could affect business (i.e. Conflict Mineral Act, CPSIA, REACH, CARB, etc.). Create the supporting SOPs, provide training and monitor compliance to ensure the procedures are consistently executed by the business teams.

• Direct the corporate ethical sourcing program to ensure private brand suppliers meet and adhere to the corporate social accountability guidelines laid out in the Staples Supplier Code of Conduct. Work closely with the Legal team and other stakeholders to continually develop the Code and the SA Audits that support it. Follow-up with factories not in compliance to get letters of commitment written and corrective action plans developed and approved. Working with independent third party auditors, follow up and monitor implementation of action items. In cases of continued or prolonged non-conformance, work with the Sourcing teams to develop and implement an exit strategy

• Direct compliance and provide support for the Direct Import program, Risk Management (legal cases) and supplier PLI requirements. This includes managing day to day correspondence related to approving DI’s for set-up, providing supporting documents for legal issues and reviewing/updating insurance coverage.

• Lead a multi-site/multi-country team of approximately 10 associates and additional 3 rd party contractors.

• Provide coaching to direct reports that aid their development of their team members.

• Model the way as a leader to train and inspire individual contributors to advance their career into roles that involve greater levels of responsibility and impact to the business.

• Oversee hiring decisions, Associate Success Plans, and strengthening of associate engagement

• Conduct performance reviews for direct reports and provide performance guidance to direct reports for associates they manage. Also recommend merit increases and promotions for the entire team that you lead.

• Serve on the Product Development, Global Sourcing and Operations leadership team and provide leadership that will drive future strategy for the functions in the coming 3 - 5 years. Also provide leadership related to needed short term adjustments to the current strategies for the functions.

• Support the innovation function within the private brands team with technical support and project execution guidance

• As requested, participate on strategic innovation initiatives that are led by the Design and Innovation team.

• Serve in a sustainability leadership role for the private brands team

What you bring to the table:

• Deep knowledge in the quality, regulatory and product safety disciplines

• Strong understanding of product manufacturing

• Experience working at a product testing, inspection and audit organization

• Experience working in a retail / delivery environment

What’s needed- Basic Qualifications:

• 10+ years of relevant experience in quality, regulatory compliance, and product safety

What’s needed- Preferred Qualifications:

• Bachelor’s degree or equivalent work experience

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.