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Chick-Fil-A Team Leader in Framingham, Massachusetts

Full and part time positions available Oversee a particular function of the restaurant (see below) while working your scheduled shift. ? Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures. ? Shift management ? breaks, communication, call-off management, discipline, reward & recognition ? Consistently coach and mentor team members around best practices. ? Empower, encourage and provide feedback to team members on a daily basis ? Ensure all team members on shift are aware of plan for the day. ? Ensure store is neat, clean and organized at all times. ? Train team to present food to guests with neatness and attractiveness. ? Appropriately handle all customer issues and play a positive role in customer recovery. ? Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook. ? If closing, control pre-close functions while not compromising service and food quality standards. ? Ensure cleanliness of all areas is always top-of-mind ? with a focus on customer perception ? Front of the House (FOH) ? Responsible for some cash management duties. ? Back of the House (BOH) ? Follow all waste tracking procedures at all times. ? BOH ? Is aware of food cost and labor cost best practices and works to implement them at all time Skills: ? Outstanding communication skills ? Outgoing/friendly/patient ? Great verbal communicator ? Leader (track record of achievement) ? Desire for ongoing training/education ? Ability to work in a team environment ? Results-oriented ? Detailed & keenly observant ? Ability to make decisions quickly ? Ability to motivate others ? Proven history of consistently performing at a high level ? Competency in area of responsibility ? Embodies the Restaurant?s vision ? Unquestionable integrity and represents Chick-fil-A well ? Lead the business to achieve labor/food cost targets and speed of service goals ? Anticipates problems before they happen ? Passion for operational excellence in everything you do ? Responsible for money, food, labor, and training systems

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