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Staples Technical Analyst III in Framingham, Massachusetts

Compensation Range : $71,000 - $94,000

Staples is business to business. You’re what binds us together.

At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team!

Staples’ Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business’ applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples’ eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective.

What you’ll be doing:

You will be working with a highly skilled and motivated team of associates. You will be required to work with minimal supervision on a multitude of project/non-project related activities. This candidate will be responsible evaluating new hardware requirements, software application installs/upgrades and working with the business on their requirements.

Having the basic required skillset coming into this group at this level is a must. You need to be ready to hit the ground running and providing value to our customers. Come with an open mind and a thirst for knowledge and see where your career can go!

The position will be reporting directly to the Senior Manager of Desktop Engineering with day-to-day direction from our Senior Engineers.

What you bring to the table:

  • Customer Focused

  • Ability to meet date driven projects

  • A great work ethic

  • Self-motivated

  • Want to work with the latest technology

  • Grow your technical skillset

  • Proactively partner with clients to ensure applications meet changing business needs.

  • Partner with various help desks to ensure streamlined support processes.

  • Maintain in-depth knowledge of IT industry best practices, technologies, architectures and emerging technologies as well enforcing best practices for data and process integration.

  • Act as escalation support for top tier issues

  • Solid verbal and communication skills

  • Ability to translate user requirements into actionable solutions

Qualifications :

What’s needed- Basic Qualifications

  • 5 - 7 years of experience working with Windows Desktop image creation and OS hardening, Windows OS software packaging and deployment, VMware VDI support, Windows Group Policy Management, EndPoint Security (PCI and PII)

  • In depth knowledge of Microsoft SCCM

  • Knowledge of Office 365 OneDrive for Business and Sync client

  • Knowledge of Windows 10

What’s needed- Preferred Qualifications

  • Experience with Desktop Engineering (3+ Years)

  • Experience with technical implementations in 16,000+ client environments (3+ Years)

  • Experience with Office 365

  • Experience with MDT and Microsoft deployment tools

  • Experience with MBAM/Bitlocker Encryption

Interested in joining the team? Check out our perks and benefits !

Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.