Dell Associate Pre-Sales Engineer in Franklin, Massachusetts
As a member of the DELL Technologies unique family of businesses, DELL EMC serves a key role in providing the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information. DELL EMC enables our enterprise customers’ IT and digital business transformation through trusted hybrid cloud and big-data solutions, built upon a modern data center infrastructure that incorporates industry-leading converged infrastructure, servers, storage, and cybersecurity technologies.
DELL EMC brings together Dell’s and EMC’s respective strong capabilities and complementary portfolios, sales teams and R&D. We seek to become the technology industry’s most trusted advisor, providing capabilities spanning strategy development, consultative services and solution deployment and support to help our customers and partners drive the digital transformation of their businesses.
We work with organizations around the world, in every industry, in the public and private sectors, and of every size, from startups to the Fortune Global 500. Our customers include global money center banks and other leading financial services firms, manufacturers, healthcare and life sciences organizations, Internet service and telecommunications providers, airlines and transportation companies, educational institutions, and public sector agencies.
A Culture of Engagement & Our Core Values
DELL EMC is a place that exudes passion and innovation. The DELL EMC voice is clear and concise and its brand personifies a global community of passionate innovators and inspired problem-solvers. At DELL EMC, we’re innovative, relevant, trusted, engaged, approachable, and fun. DELL EMC is currently named #6 on the World's Best Multinational Workplaces list. Here are just a few reasons why:
Learning & Development : Developing employees is essential to DELL EMC’s continued innovation. The company offers a tailored learning path for all employees, comprising a robust portfolio of more than 8,000 custom-developed courses and learning opportunities.
Diversity & Inclusion : DELL EMC’s ranking is based on inclusion on 17 national Great Place to Work lists from around the world, including: Austria, China, France, Germany, India, Ireland, Italy, Mexico, Netherlands, Poland, Saudi Arabia, Spain, Sweden, Switzerland, Turkey, UAE, and UK. EMC has a program that connects high potential women to those already in senior leadership roles and offers an accelerated program of career development. DELL EMC values diversity and inclusion and we are helping to create better futures for our employees, customers, and communities. We are committed to acting in a socially and environmentally responsible manner and to being an attentive and thoughtful neighbor in our local and global communities.
“You Define DELL EMC”: DELL EMC launched a worldwide initiative aimed at highlighting how each employee contributes to EMC’s success. This personal and interactive program shrinks the distance between the company’s global locations and strengthens dialogue and connections between EMC employees throughout the world.
About Your Role
As an Associate Systems Engineer (ASE I), you will participate in the Global Services Associate Program (GSAP) to acquire the required skills and knowledge to perform and excel core job responsibilities. You will be provided with the necessary training and mentoring to set a firm foundation for your entry into a career in DELL EMC’s Presales organization. This intensive role-based training includes an introduction to the storage industry, best practices and methodologies and the DELL EMC way of doing business. After the training, you will assist more senior systems engineers in the analysis and design of technology solutions and provides technical expertise in support of Presales activities. You will be responsible for achieving and maintaining specialist level technical acumen within assigned practice specialty and may assist in the development of responses to RFP’s, RFI’s, RFQ’s and proposals as required.
Principal Duties and Responsibilities:
Assists with development of technical strategies to deliver DELL EMC solutions that support customer business objectives
Works under the general guidance of a more senior Systems Engineer
Supports analysis of customer’s business objectives. Gathers information from customers that enable the Presales team to devise a proposed solution
Assists with solution configuration by leveraging technical expertise and other resources (DELL EMC Knowledge bases, DELL EMC Specialists, DELL EMC Shares Services, other role-specific tools)
Assists with the development of the technical aspects of sales campaigns
Configures and documents DELL EMC software, hardware and service solutions to meet customer and sales objectives.
Completes pre-site qualification & documentation quickly & accurately
Ensures proposed solutions meet the needs and functional requirements of the customer
Works through Presales operations processes, systems and tools such as DirectExpress, Solution Validation Center, Qualification process, etc
Achieves specialty technical expertise and participates in virtual team discussions and education
You have a Bachelor’s Degree in a technical discipline. Furthermore, you have 2-3 years of Professional IT experience and/or 1-2 years of Presales experience. You may be a DELL EMC Proven Professional or a network or system administrator. You would also have general knowledge of IT Infrastructure and Operations and may even have some knowledge of DELL EMC storage technology & products.
You understand the importance of a strong sense of urgency and enjoy working with others and solving problems. Innovation is something you have a passion for and you do all things with high integrity. You like to have fun and approach your work with passion and enthusiasm. You understand the importance of doing things for the greater good and you are inclusive and approachable to those around you.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .