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RCM Technologies Field Service Engineer II in Franklin, Massachusetts

Reference # :21-00280Title :Field Service Engineer IILocation :Franklin, MAPosition Type :Direct PlacementExperience Level :Start Date :04/19/2021 Description Position: Field Service Engineer IIFranklin, MAThis is a Perm Full time posiition with benefits.Our Client is a leading developer and manufacturer of products that service the Pharmaceutical, Research, and Agricultural industries. Our Client's customers range from renowned academic institutions and government laboratories, to the world's leading pharmaceutical, biotechnology and clinical research organizations. The Opportunity The Engineer II, Field Service identifies, analyzes, and repairs field product failures . On a typical day, the Engineer II, Field Service:

  • Installs, configures, troubleshoots, and maintains products/equipment

  • Identifies, analyzes, and repairs product failures, orders and replaces parts as needed

  • Research and answer customer questions about product features, issues and upgrades

  • Performs start up testing and customer training on features and general maintenance of product

  • Has solid knowledge of the organization's products and services

  • Provides onsite and remote technical support to our customers

  • Performs customer user training

  • Contributes to the R&D aspects of projects by presenting the Service perspective

  • Has knowledge of the organization's products and services

    The Role

  • Provide on-site field service, repairs, and quality checks

  • Provide remote support via phone, e-mail, and computer

  • Troubleshoot electrical to the circuit board level

  • Troubleshoot mechanical to the component level

  • Clearly and accurately complete documentation on time

  • Perform Installations and de-installations

  • User Trainings

  • PMs and SATs

  • Build professional strong working relationships with customers and companies

  • Follow laboratory safety practices as defined by the Company and/or the customers' site safety code

  • Responsible to learn, know, and adhere to department and company standards and procedures

  • Utilizing D365 write Service Reports, RMAs, and Post Production Complaints

  • Work with Technical Support Specialists to ensure service documentation is fit for purpose

  • Daily travel to sites within New England for FSE work

  • Travel up to 20% outside of New England may be required

    Essential Skills & Experience

  • A high level of self-motivation to assist customers, sales, and service people to overcome any problems that they may have which relate to our instruments in a timely manner

  • Familiarity with automation in cold environments (-20C and -80C)

  • Excellent communication skills, which are appropriate for a customer-facing role

  • Be hardworking and enthusiastic with exceptional attention to detail

  • Be able to make decisions and act for customers based on knowledge and experience

  • Be capable of working under pressure without compromise

  • Be capable of working independently and in a team

  • Be able to travel and be flexible subject to Business requirements

  • Position requires exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time

  • Willingness to work additional hours and the flexibility to work overtime as and when required

    Education and Experience or Equivalent

  • 2 to 4 years of related experience

  • Degree in Engineering or similar discipline or equivalent professional experience-based knowledge

  • Experience in automation, robotics, or similar fields, is essential

  • Experience working with customers in the life science/clinical/pharmaceutical field would be an advantage

  • Beckhoff Twin CAT, Elmo Studio, Vision Systems, and barcode reading would be an advantage.

  • Microsoft Windows environment, Active directory, SQL databases, IP addressing, Remote Desktop Protocols, and Driver Support would also be an advantage

  • Being fluent in English is necessary

    RCM Technologies , (USA) Inc. is an Equal Opportunity Employer M/F/D/V. RCMT encourages applicants of all ages.#CB#Monster#Dice