Benchmark Senior Living Receptionist in Franklin, Massachusetts
The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities, and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate. Tues and Fri 4pm -8pm PRINCIPLE DUTIES AND RESPONSIBILITIES Performs any/all duties as assigned by the DBA, ED, DH?s which shall include but not be limited to the following: Compliance and Safety Competently responds to all emergencies as directed Demonstrates basic understanding of emergency call system and nurse paging system Maintains/completes the resident ?I?m O.K.? lists Assists with resident transport to meals Communication Greets visitors immediately upon arrival Professionally handles all phone calls within 3 rings and routes callers or answers questions in a timely and courteous manner Delivers mail upon arrival; signs for and delivers all packages Ensures proper newspaper distribution Maintains daily communication logs, resident emergency info, resident lists Ensures activity posting are typed accurate Customer Service Determines visitors needs in a timely manner Offers refreshments (coffee, water, etc.) to visitors, where applicable Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.) Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice Responds to resident requests in a timely manner Schedules resident medical transportation with efficiency Performs evening/weekend activities as assigned Facilities Maintenance Keeps lobby clean and neat, free of clutter and trash Oversees common bathroom, reporting soilages to housekeeping as appropriate Reports any mal-functioning equipment to maintenance SKILLS AND ABILITIES Possesses expert knowledge of telephone system and capable of teaching others Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.) Maintains awareness of all daily activities (and changes) Has full knowledge of the administrative staff, ownership, and management company Possesses excellent verbal communication skills PHYSICAL REQUIREMENTS None Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.