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North Shore Community Health Substance Use Disorder Treatment Navigator in Gloucester, Massachusetts

Substance Use Disorder Treatment Navigator

Gloucester, MA



We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We currently have an opening for a Substance Use Disorder Treatment Navigator. Under the supervision of the Gloucester Family Health Medical Director, the SUD Navigator will join the SUD treatment team at NSCH and work in a collaborative way to improve access to care, build community collaborations and improve and expand services. The SUD Navigator will join a team at NSCH which serves over 400 patients currently in care for opioid use disorder. Our team includes physicians, nurse practitioners and physician assistants, RN care managers, BH clinicians and a Recovery coach. The SUD navigator will serve as the main point of contact between external organizations and persons who live with substance use and in need of medical care. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!


• Collaborates with SUD treatment team to establish and engage patients in care regardless of their stage of recovery

• Works with patients to troubleshoot both internal and external barriers to treatment and recovery goals

• Serves as point of contact between external agencies including local hospitals, Overdose Education and Narcan distribution programs, Correctional facilities, and transitional care facilities

• Works with NSCH team to develop systems for rapid, respectful and discrete registration and initiation of care

• Collaborates with community organizations and stake holders to expand and improve services

• Works with SUD treatment team to increase equity and inclusion in SUD treatment services

• Works with NSCH and Boston Medical Center MA HEALing Communities study team to monitor and achieve progress towards programmatic goals

• Other duties as assigned


North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.


• Bachelor’s degree preferred High School degree required

• 3 – 5 years of experience working with persons who live with substance use

• Experience working in a clinical setting, EHR, and/or as a care coordinator

• Bilingual preferred (Spanish/English)

• Excellent customer service, communication and organizational skills

• Experience in community outreach and program support

• Maintains strict adherence to the NSCH Confidentiality policy.

• Incorporates NSCH Guiding Principles and Mission Statement into daily activities.

• Complies with all NSCH personnel policies and procedures.

• Strong analytical, problem solving, planning and prioritization skills.

• Extremely detail-oriented in both verifying own work as well as the work of others.

• Must have reliable transportation to get to other sites and meetings as needed