Job Information
Berkshire Co-op Market* Customer Service Team Member in Great Barrington, Massachusetts
Job Type: Full-time Pay: starting at \$16/hour Berkshire Food Co-op (\"BFC\") Customer Service Team Members are the public face of the Co-op, providing friendly customer service while ensuring speedy production and overall guest satisfaction. They have a working knowledge of the Co-op\'s Ownership Program, POS systems, cash handling, discount programs, monthly round up for change. They are committed to excellence in retail and service standards, ensuring smooth, safe and efficient operations, and curating an exceptional customer experience. They work to achieve the collective goals of the organization and support and embrace the Ends, Vision, Culture and Values of the Co-op. Job Responsibilities Specific responsibilities to the Customer Service Team Member position include but are not limited to: I. Customer Service - General customer service responsibilities: cashiering, bagging, cart retrieval, providing carryout service, answering customer questions about products or services, responding promptly to customer inquiries - Practices a total store approach to customer service, responds promptly to customer service questions and needs; appropriately utilizes communication methods (walkie, phone, etc.) when answer is unknown or to communicate with other Team Members - Is always friendly, greets and acknowledges customers with a welcoming attitude - Is educated about BFC products and is familiar with the store layout; providing customers with direction of where to locate specific items - Receives and answers telephone calls, directs the call to the appropriate contact - Actively listens to customer complaints, seeking to understand problem/concern/complaint; brings issues to supervisors, management and Persons in Charge as needed - Providing feedback on the efficiency of the customer service process - Teaches customers about BFC\'s ownership program and the benefits of becoming an owner; informs customers of other benefits such as being an associate or living in the local area - Has a working knowledge of BFC\'s monthly round up for change, senior discount program, and other discount programs; if unsure or unclear about these programs, will ask for an explanation from applicable personnel for further understanding - Assists and informs customers about placing buying club orders; knows where to look for buying club slips II. Operations - Process sales transactions, accepts payments, calculate the cost of products or services - Identifies when prices are inaccurate and informs the appropriate staff for correction - Calculate and return change when required by the payment method - Maintain adequate change denominations in the cash drawer and request additional change - Follows the Customer Service\'s cashier over/short policy; maintains drawers and consistently keeps their drawers well stocked with adequate change; understands the drawer assigned to the team member is solely their responsibility - Perform basic math skills and be proficient at 10-key - Counts drawer with a member of the Customer Service Leadership Team towards the end of the shift; will review totals and aid in investigating any discrepancies III. Department Maintenance - Wipes down register(s) and cafe seating area, as well as takes out garbage area during down time, when instructed to do so - Consistently stays busy during slower periods of time and is proactive in finding work to do; follows the customer service checklist during slower periods; fronts/faces front-end caps displays and end caps without leaving the proximity of the workstation unless approved by supervisor - Advises Customer Service Supervisor, Manager and/or Assistant Manager if there are any register technical issues