Job Information
NELCWIT Crisis Line & Direct Service Advocate in Greenfield, Massachusetts
GREENFIELD Crisis Line & Direct Service Advocate Organization Description NELCWIT\'s mission is to eradicate domestic and sexual violence through programs that directly support survivors and by collaborating with others to build safe, anti-racist, just communities where all people have dignity and the opportunity to thrive. NELCWIT is a 501(c)3 nonprofit organization. Direct service employees are members of the local SEIU 509. Job Summary The Crisis Line and Direct Services Advocate is a member of NELCWIT\'s counseling and advocacy team based in Greenfield. This position is scheduled for 35 hours weekly, reports to the program manager, and is accountable for crisis line shift coverage. Essential Job Functions Provide support and advocacy on NELCWIT\'s crisis line for survivors of domestic and dating violence, sexual assault, and stalking. Provide crisis advocacy and support for survivors of domestic and dating violence, sexual assault, and stalking who attend walk-in visits. Work with clients to develop short-term individualized support plans and referrals for ongoing services. Provide medical advocacy for sexual assault survivors as needed during scheduled shifts. Complete all paperwork promptly, including case records and other data the agency requires. Program Develop safety plans for new and ongoing clients and provide information and referral services to local outside agencies. Provide crisis counseling and support for survivors of domestic and dating violence, sexual assault, and stalking who walk in for crisis intervention without appointments. Provide medical advocacy for sexual assault survivors as needed during scheduled shifts. Collaborate with Safe Plan advocates, police, hospital staff, and court personnel during daytime hours to assist sexual and domestic violence survivors with emergency needs. When not providing direct client services, develop and update materials and work on projects to improve or enhance the quality of services for survivors. Meet regularly with the Clinical Supervisor and Program Manager. Attend scheduled meetings and in-service training as required by the agency and funding agencies. All other job responsibilities are consistent with the job description and designated by supervisors. Qualifications Comprehensive understanding of survivor trauma and the dynamics of domestic violence and sexual assault, dating violence, and stalking. Basic computer literacy and ability to use data entry programs. Personal, professional, or educational experience with understanding domestic and sexual violence is highly valued. Demonstrated knowledge about empowerment advocacy and system change. Ability to model and uphold appropriate boundaries with clients, coworkers, and the community Ability to handle work-related stress and crises in a calm, professional, and composedmanner. Commitment to ending systemic and interpersonal violence and promoting social change by actively fighting sexism, racism, classism, homophobia, ableism, and all other oppression. Valid Driver\'s License and access to reliable transportation