MARKETSOURCE Team Lead in Hadley, Massachusetts
MarketSource is currently seeking an Account Sales Lead 1 to join our team.
Electronic and Entertainment Team Lead MarketSource, Inc. is a premier provider of integrated sales \u0026amp; marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth. MarketSource is currently searching for a Store Manager to work within our partner Target Mobile. This position requires someone that can meet and exceed client field expectations with overall store responsibility for Client Program effectiveness and client/customer satisfaction. In order to do their jobs effectively, the Store Manager must have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. Store Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. This position will be responsible for managing both full and part time retail sales reps.
Training and Coaching:
- Training and coaching MarketSource retail sales representatives inside our client’s retail locations to sell and demonstrate Wireless products, accessories and services to Guests
Areas of Focus:
Ensure that the highest level of guest service is provided using our client’s go to market criteria.
Ensure that our associates represent MarketSource in our client with the highest integrity and ethical standards.
Ensure that MarketSource’s agnostic consultative selling framework is mastered and executed.
Ensure that all products and services are consistently offered to all clients base on our needs based selling strategy
Ensure that product and kiosk hygiene are executed at the highest level.
Establish and maintain critical relationships with our client’s Retail Partners including Store managers, dept. leads and other associates.
Ensure the development and maintenance of strong relationships with all vendors. This includes adoption of all pertinent product knowledge and promotional activity.
Ensure and promote strong relationships with the field team and Regional Leadership to ensure communication continuity and adoption of all directives
Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Protects merchandise by following company policies and procedures surrounding receiving, selling and shipping of merchandise.
Ensures visual presentation of Target Mobile is consistent with Target visual merchandising expectations by adhering to all Target Visual Merchandising guidelines
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Maintains operations by enforcing program, operational, and personnel policies and procedures.
Ensure employee satisfaction through progressive employee engagement
Interview and hire high quality full and part time Sales Rep candidates
Manage attrition through key performance indicators
Manage performance in Store to achieve sales objectives
In conjunction with Support Team Members, Manage all aspects of in store execution , including but not limited to:
Geo check in and out
Kiosk shift scheduling and hours completion
Call report compliance
Work collaboratively with field sales leadership
Execute launch of projects and initiatives
Participate in retail partner’s weekly sales meeting
Participate in and complete required sales training
Provide feedback on current kiosk performance
Core Knowledge, Skills and Abilities Required:
Must be 18 years or older2+ years of retail management experience
Proven record as a leader and manager
Excellent communication skills
Knowledge of wireless industry preferred
Flexibility to work minimum 45 hour work week including but not limited to weekends, nights, and holidays in order to meet the needs of the business
Ability to drive sales reps to perform and deliver client expectations
Physical Job Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
Requires the ability to move around the store and maneuver merchandise when necessary
Walking and Standing
Requires moving around the store to assist Guests
Identifying and reading reports
Requires recognizing, identifying and using products
MarketSource offers competitive compensation, excellent growth opportunity and comprehensive benefits for full time employees, including medical, dental and vision. EOE