Job Information
All in Energy, Inc. Customer Action Manager in Haverhill, Massachusetts
Customer Action Manager (Bilingual Spanish/ English) Customer Action - Lawrence, Massachusetts (Hybrid) Customer Action Manager (Bilingual in Spanish/ English) We?re seeking a caring and detail-oriented fully bilingual (Spanish/ English) Customer Action Manager to lead our customer action team. The Customer Action Manager ensures the team runs in an efficient manner, increases customer satisfaction, and develops effective customer service procedures, and sets customer satisfaction goals. The customer action team helps customers who prefer to engage in languages other than English in the Merrimack Valley navigate their way through Massachusetts? generous, but complicated energy programs. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. You?ll also play a role in improving All In Energy?s organizational systems and customer follow-up resources. You?ll be working directly with leaders of our growing organization and your feedback on both tactical and strategic implementation of the program will have a large impact on future campaigns. To apply please submit your resume and a brief statement of your interest in the position and qualifications to: https://allinenergy.bamboohr.com/careers/35