Massachusetts Veterans Jobs

PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW: https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=184971 * *About Northern Essex Community College: THE COLLEGE: Northern Essex Community College (NECC) serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts. Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center. Our urban campus in Lawrence occupies a number of buildings in the heart of downtown. Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center. Both campuses are a short drive to Boston and to the beaches and state parks along the coast. The College has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve. NECC is also committed to using evidence to guide planning and decision-making. These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps. We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England. We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success. * Job Description:* POSITION: Full-Time EDP Entry Operator IV - Enrollment Services (EDP Entry Operator IV): *Enrollment Services; This position is based primarily at the Haverhill Campus but may also rotate to the Lawrence Campus as necessary; 37.5 hours/week, Monday - Friday 9:00am - 5:00pm, hours maybe adjusted with ample notice during peak enrollment periods; AFSCME Unit I Position *SUMMARY: *The Full-time EDP Entry Operator IV will be responsible for working as front-line customer service at the Welcome Express desk and/or Phone Center. They will also complete data entry for Enrollment Services and assist with various communication processes. They will be responsible for assisting and guiding students and others dependent upon their questions and/or requests. They will have varied assignments day-to-day, as assigned, based upon the needs of the department. *RESPONSIBILITIES: The responsibilities include, but are not limited to the following: * Front line customer service at our Welcome Express desk and/or Phone Center * Data entry for enrollment services such as registrations, student requests, processing admissions applications and documents * Assist with communication processes including; letter, email and text generation. * Collect and post payments to student accounts. * Assist with telephone campaigns and other special projects * Provide guidance to students through the enrollment process. * Process student photo ID's and parking passes. * The person in this role must be able to multi-task, maintain flexibility in work assignments and be able to shift between assignments based on the needs of the department. The person in this role must be comfortable with varied day-to-day assignments and provide excellent customer service and be comfortable in assisting a wide variety of individuals from both within the college and externally. enjoys working on a variety of assignments. * The Classification Specification is available at: https://www.mass.edu/shared/classificationspecs/specspers/EDP Entry Operator.doc PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW: https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=184971 Requirements: MINIMUM QUALIFICATIONS: * Applicants must have (A) at least three years of full-time, or equivalent part-time, clerical experience in the operation of electronic data processing data entry equipment or statistical machines such as key punch, key to disk, key to tape and verifiers, and (b) which at least one year must have been in supervisory or administrative capacity, or (C) any equivalent combination required experience and the substitutions below. * /Substitutions:/ 1. /A certificate or diploma as evidence of completion of a course of study in business or electronic data processing or computer programming may be substituted for a maximum of one year of the required (A) experience./ 2. /An Associate's degree in business or electronic data processing or computer programming may be substituted for a maximum of two years of the required (A) experience. / Education toward such a certificate, diploma or degree will be prorated on the basis of the proportion of the requirements actually completed. Note: No substitutions will be permitted for the required (B) experience. * Must be reliable, detail-oriented, professional, and adaptable. * Excellent customer service and telephone skills * Knowledge of office practices; including Microsoft Office. Banner experience a plus * Must be well organized and have the ability to assume responsibility with minimal supervision. * Must be able to handle multiple tasks simultaneously, and work in a fast-paced team environment *PREFERRED QUALIFICATIONS: * Bilingual (Spanish and English) * Experience working with and supporting a culturally diverse population BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment. * Additional Information:* SALARY: $1,930.85 - $2,691.40 biweekly ($50,202.10 - $69,976.40 annually). Pay grade 14; An appointment from outside the bargaining unit (AFSCME) must start at Step I of the range. Complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits. ANTICIPATED START DATE: ASAP * Application Instructions:* TO APPLY: *To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration: * Cover Letter, describing your qualifications and/or how you may be best suited for the role * Resume/CV Review of applications will begin 5 business days from the posting date and will continue until the position is filled. Please note that finalist candidates will be asked to provide contact information for three (3) professional references, including current supervisor (or at least two previous supervisors) *DEADLINE: *Open until filled /Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,978-556-3928/ etrelegan@necc.mass.edu), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer./ /Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery/ *Job: Education* *Organization: Northern Essex Comm College *Title: *EDP Entry Operator IV - Enrollment Services Location: Massachusetts-Haverhill - 100 Elliot Street Requisition ID: 250000T2