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Massachusetts Employer Information Technology Intern in Haverhill, Massachusetts

The Information Technology Intern works with the CIO and other members of the Technology Group to provide Help Desk support to end-users by answering technical questions, responding to work orders, and by researching and resolving problems. Implement, manage, and repair laptop, workstations, printers, other devices and all associated applications within the Bank. In addition, the Technology Intern will work on technology programs/projects that provide value to our employees and customers. The Information Technology Intern will also help ensure proper safeguards for the physical security and the data integrity of the bank?s computer systems. Over time, a successful candidate will receive entry-level exposure to Information Technology. This is an excellent opportunity for a candidate who is interested in a career in Information Technology DUTIES: Assist with troubleshooting issues and provide technical support ? Help prioritize tickets and assign them to appropriate resources to resolve ? Lend IT support in areas such as cybersecurity, analytics / reporting, and data center management ? Prepare charts, diagrams and reports expressing technical progress and accomplishments measured against specific plans. ? Provides reference materials for assigned applications to peers, including end user procedures, as needed. ? Ensures the Pentucket Technology Group is efficiently and effectively providing value to Pentucket Bank and its Customers ? Ensures all Applications and Infrastructure systems/platforms have effective and strong security protocols. ? Documents work utilizing both vendor and internal support case and activity tracking software to ensure internal peers can stay informed on support and project requests. ? Escalates internal support requests to applicable vendors if needed and maintains connection with the requestor to ensure the problem is resolved within established institution service level agreements. ? Improves internal controls by identifying problems, writing revised procedures for assigned applications. ? Analyze, purchase, upgrade, troubleshoot, repair computer hardware, software, and peripherals ? Manage, upgrade, and improve IT work order system to ensure corrective actions are performed, inventories are tracked, workflow is automated, and the knowledgebase is complete REQUIREMENTS: Perfect opportunity for a rising college senior pursuing a Bachelor\'s degree or pursuing an advanced degree in information technology, analytics, math or a related field. ? Completion of relevant coursework and working knowledge of information technology, analytics, statistics, and reporting. ? Prior related work experience or involvement with related clubs/activities a plus. Proficiency in Word and Excel. Bi-lingual is a plus. Strong desire to work in technology, particularly within a community bank environment. ? Service-oriented and comfortable speaking with customers on a one-to-one basis. ? Excellent verbal and written communication skills and attention to detail; the ability to write clearly and concisely. ? Effective time management; focuses on priorities, completes tasks on time, and updates colleagues regarding progress and potential concerns. ? Able to work both independently and in a team while handling confidential information This is a partial job description. Please contact our recruiter for more details.