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Blue Cross Blue Shield of Massachusetts Associate Director, HR Operations in Hingham, Massachusetts

Ready to help us transform healthcare? Bring your true colors to blue.

This position is eligible for our eWorker, Mobile and Resident personas.

What we need:

As Associate Director, HR Operations you impact the employee life-cycle, by executing and building thoughtful, business critical and people-focused processes. This position will be responsible for developing and executing HR processes and procedures, ensuring compliance with all applicable laws and regulations, and providing operational support to the HR Operations Team. You will use your skills to support and manage payroll processing, leave administration and HR budget management.

Your Day to Day:

HR Operations

  • Ensure that employee records are accurately and efficiently compiled, reviewed, analyzed, submitted and secured in Workday and related downstream systems

  • Ensure employee data in Workday and related payroll systems is up to date and accurate

  • Support the HR team by participating in the design and management of the workflows supporting Talent Acquisition, Talent Management, Total Rewards, and HR Business Partner activities, as well as partnering with cross functional teams such as IT, Finance, and Legal

  • Support the HR leadership team as budget manager for HR, assisting in the creation and monitoring of the HR budget as well as providing oversight to vendor contract and purchase order management

  • Support all ongoing audit requirements including SOX compliance

Payroll Operations

  • Review and approve the US multi-state payroll for salaried and hourly, full time and part time employees ensuring the accuracy and compliance across all jurisdictions and multiple EINs

  • Implement, maintain, and review payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes and other deductions

  • Manage regular preparation of management reports, including monthly, quarterly and year-end reports (gross payroll, hours worked, vacation accrual, tax deductions, benefit, etc)

  • Manage audit support successfully through strong partnerships with the HR team and external auditors including coordination of external audits and advising remediation efforts for exceptions identified

Leave Administration

  • Oversee administration of federal, state, local and company leave of absence policies and short-term and long-term disability programs including eligibility, intake, case management, return-to-work, issue resolution, escalations and vendor management

  • Manage service provider relationships with the leave of absence and disability administrators to ensure proper administration of leaves of absence consistent with applicable laws and company policies

  • Collaborate proactively with internal business partners to provide subject matter expertise and counsel and work with partners to identify solutions and to ensure that qualify, professional and timely assistance is provided to associates

We’re Looking for:

  • A self-starter, who is highly motivated and able to shift directions quickly when priorities change and the ability to think through problems, come up with innovative solutions and deliver against tight deadlines

  • Excellent collaboration & communication skills, and team building–the ability to roll up sleeves and get into the details

  • Ability to Independently recognize and create opportunities for process/program improvement and have a track record of improving/streamlining when appropriate

  • Familiarity with and understanding of employment laws, regulations, and compliance practices

  • Ability to manage multiple priorities and meet deadlines

  • Ability to adapt to a changing internal data environment

What You Bring:

  • 5+ years of HR Operations or Payroll Management experience

  • Knowledge of HRIS systems and other relevant software; Workday and ADP experience is strongly preferred

  • Strong project management and organizational skills, with the ability to prioritize and manage multiple initiatives with incisive judgment, process orientation, and business sense

  • Ability to work collaboratively with multiple stakeholders, taking initiative to move projects forward, always with a solutions-orientated approach

  • Communication skills suited to a wide variety of audiences in both written and verbal capacities

  • Ability to recognize and process confidential and sensitive information appropriately


Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationBoston, HinghamTime TypeFull time

Salary Range: $153,000.00 - $187,000.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap ( and imposter syndrome ( can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture ( page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community ( to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.