Job Information
OPEN Health Patient Relationship Manager in Hingham, Massachusetts
PATIENT RELATIONSHIP MANAGER
Job Summary
Our Patient Relationship Managers are the primary point of contact with all Patient and Caregiver Speakers and are responsible for managing all aspects of those 1:1 interactions. Patient Speakers share their personal experiences living with a disease, and as such, the Patient Relationship Manager must exhibit the skills necessary to support patients in an empathetic manner while ensuring the agreed upon criteria and guidelines for an optimal speaker are met.
Essential Duties & Responsibilities
Managing and executing day to day communications
Conducting the screening process for all candidates
Speech preparations and public speaking coaching
Ongoing training and support for all Speakers and the activities they engage in. Speakers will include both patients and caregivers
Working closely with the patient storywriter to support the development of a Speaker’s personal story living with a disease
Facilitating the legal review process to ensure compliance of all applicable guidelines
Experience, Skills, and Qualifications
BA/BS or MS required, preferably in Marketing, Pharmacology, or Biology. Advanced science or business degree is a plus.
Understanding of legal and regulatory environment in pharmaceutical promotions, pharma industry guidelines, and other compliance-related issues
Previous patient engagement experience with a biopharmaceutical company or patient engagement vendor highly preferable
Meticulous attention to detail when comparing, contrasting, and quality checking work
Superior interpersonal and customer service skills. Excellent oral, written and presentation skills
Proficient in MS365 Word, Excel (advanced), Power Point, Outlook and Teams
Proficiency with databases and reporting tools; quick study mentality and approach needed - knowledge of CVENT is preferred
Ability to make clear, concise decisions and solve complex problems
Ability to establish and maintain an excellent relationship with patients and speakers is critical to the success of this position. The PRM must possess empathy, compassion, patience, and understanding.
Strong organization, planning and communication skills required for working in a fast-paced agency environment
Exceptional time management skills with the ability to prioritize and meet deadlines
Travel Requirements
- Some travel may be required.
About OPEN Health
OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.
OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns.
What we offer:
As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program
Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations
Ongoing training and development opportunities which foster and shape your individual career path
An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
Diverse, inclusive culture that encourages you to bring your whole self to work
If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.