Behavioral Health Network Assistant Program Director in Holyoke, Massachusetts
JOB DESCRIPTION Take your supervisory role to new heights as a leader within our well-established child and adolescent program! Become an integral member of our team of compassionate and competent professionals as the Assistant Program Director of the City Clinic program at Behavioral Health Network! Assistant Program Directors are seen as leaders and mentors within their programs and within BHN. They provide effective, positive leadership to a multidisciplinary team with varying levels of education and experience, supervise and evaluate their performance, and enact appropriate progressive discipline when needed. The Assistant Program Director oversees many stages of the hiring process, working alongside the Program Director as they identify staffing needs, recruit, screen, and hire new employees. They continue to develop their new staff by ensuring they are trained in BHN policies and procedures and complete forms regarding staff as they are needed. Assistant Program Directors, together with the Program Director, manage the workings of the City Clinic program and its employees. They serve as a point person for client and staff complaints, mediates their concerns, and conducts investigations when needed. Following agency guidelines, they review and redact medical records requests, as well as review and answer questions related to employees timecards to ensure that hours are correctly tracked. Finally, the Assistant Program Director communicates with supervisors within the City Clinic program and together with the Program Director facilitates the supervisor meeting. Assistant Program Directors have the opportunity to learn the ins and outs of running the day-to-day operations of an outpatient behavioral health clinic. This includes things such as mediation of client and staff concerns; how to respond to requests for medical records and subpoenas; supervising and interacting with a multi-disciplinary team; creating and overseeing contracts with community partners; some aspects of budgeting and finances for the clinic; and how to recruit, hire, and train new clinical staff. The City Clinic offers outpatient mental health and substance abuse therapy in the form of individual and group treatment for those individuals four years old and older. At City Clinic, we promote quality of life for each individual by enriching their involvement in recovery or rehabilitation that is self-directed, inclusive of valued family members and friends, and focused on meaningful daily activities. Services are offered in both Spanish and English. Behavioral Health Network is a growing non-profit community behavioral health agency that has been providing services to children, adults, families and communities in Western Massachusetts since 1938. BHN provides comprehensive, outcome-driven behavioral health care. We are dedicated to offering high quality, affordable and culturally appropriate care to people of all ages and income levels in our constituent communities. JOB REQUIREMENTS Assistant Program Directors at Behavioral Health Network have the following qualities: A broad knowledge of mental illness and therapeutic approaches, particularly related to severe and persistent mental illness. Working knowledge and commitment to evidence-based treatment. Familiarity with internet, word processing and email systems. At least five years clinical experience (required). Master's degree in a related field (required). Supervisory experience (required). Licensed at Independent Level in discipline (required). Bilingual in Spanish & English (preferred).