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State of Massachusetts Clerk IV in Holyoke, Massachusetts

The Department of Developmental Services (DDS) is dedicated to creating, in partnership with other, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members. The Clerk IV is responsible for answering telephones, redirecting calls, multi-tasking other reception activities including professionally greeting individuals, guardians, families, vendors and guest coming into the office. The Clerk IV will be responsible for ensuring that all incoming and outgoing mail is managed efficiently and timely and will also assist all staff with copying, mailing, investigation process, and filing into established files/records. This person will share responsibility in the upkeep and maintenance demands of office equipment, such as filling the paper and toner in the copiers, printers, and fax machines and seeking out repairs as necessary. The Clerk IV should have excellent organizational skills and extensive experience in Microsoft Word, Excel and Outlook. The Clerk IV will learn to navigate established data systems such as: Meditech and HCSIS (Home and Community Services Information System). The Clerk IV must be able to understand and follow moderately complex oral and written instructions and able to collect, compile and interpret data and prepare complex reports. Bilingual English/Spanish is a plus /Schedule:/ Monday-Friday 9:00am-5:00pm with Saturday and Sunday Off. Flexibility required to meet the needs of the Area Office. /_Benefits and Compensation:_/ As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including: * 75% state paid medical insurance premium * Reasonable Dental and Vision Plans * Flexible Spending Account and Dependent Care Assistance programs * Low cost basic and optional life insurance * Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan * 12 paid holidays per year and competitive Sick, Vacation and Personal Time * Tuition Benefit for employee and spouse at state colleges and universities * Short-Term Disability and Extended Illness program participation options * Incentive-based Wellness Programs * Professional Development and Continuing Education opportunities * Qualified Employer for Public Service Student Loan Forgiveness Program * /About the Agency:/* The Department of Developmental Services is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members. _Pre-Hire Process:_ Recommended candidates must successfully complete pre-employment screening which includes: * Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry * Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.http://www.mass.gov/hhs/cori * National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. * https://www.mass.gov/lists/dds-fingerprint-background-checks Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you have any questions or concerns please contact the Human Resources Customer Service line at 800-627-7730. First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. * II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. * III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. * IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.* * Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. Executive Order #595:* As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. * An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: Administrative Services* *Organization: Department of Developmental Services *Title: *Clerk IV Location: Massachusetts-Holyoke-113 Hampden Street Requisition ID: 210008QX

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