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Gandara Mental Health Center Clinical Triage Screener in Holyoke, Massachusetts

Clinical Triage Screener - (Bilingual)

The Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. We believe in our communities and value cultural diversity and strive to provide culturally competent, innovative services to a diverse community. Our mission is to promote the well-being of Hispanics, African-Americans, and other culturally diverse populations, through innovative, culturally competent behavioral health, prevention, and educational services – Changing Lives one family a time.

In order to ensure that youth referred for ICC and IHT services receive timely access to medically necessary services in a timely and consistent fashion, referrals for these services will be screened for medical necessity and urgency by the Clinical Triage Screener. The Clinical Triage Screener will hold a Master’s degree in a clinical appropriate field as determined by the managed care entities (MCE’s) approving the services. The Triage Screener will be assigned to a Region within the organization.


  • Follow all policies and procedures regarding Screening and Triage.

  • If needed, follow mandated reporting requirements and emergency protocols.

  • Speak to families in a language that they prefer. Find an interpreter if you are unable to speak the language.

  • Keep a Triage Waitlist Log for all youth referred for IHT and ICC services when there is a wait for services. This log will be kept updated to reflect current circumstances with up-to-date information.

  • Screen and Triage all referrals, considering a number of critical factors including medical necessity, informed family choice, urgency (including risk factors), impending events and factors affecting engagement, current services received by youth, other providers for whom the youth is being referred, critical factors that may need to be escalated to the Program Director for review.

  • Prioritize the waitlist according to the greatest needs.

  • Weekly communication with the family on the waitlist to determine if the family is still interested in waiting, or would like a referral to another IHT/ICC provider, and to determine if the condition of the youth/family has changed.

  • Consistent communication with Program Directors regarding wait times and case assignment.

  • Communication with MCE’s if a youth is waiting for 14 days in order to agree upon a protocol and ensure that the protocol is followed.

  • Communicate with other external services to determine program vacancies.

  • Provide reports as may be required to MCE’s, Gandara Administration, and Quality Assurance.

  • Use of MABHA to locate and connect families to the appropriate services and agencies.

  • Collaborates with other necessary individuals the youth and family may have contact with, such as Bureau Case Managers, Probation Officers, Judges, District Attorneys, Attorneys, Teachers, Physicians, etc. Will contact these key people by telephone frequently, invite them to Care Planning Team and ICP meetings, and provide them with copies of the ICP.

  • Master level clinicians must inform the Agency of all emergencies or critical incidents.

Required Skills

Knowledge, Skills, and Abilities Required

  • Must fully understand and be able to explain each of the CBHI services.

  • Ability to work as part of a team

  • Demonstrate excellent clinical skills in assessment and diagnosis.

  • Demonstrates good verbal and written communication skills.

  • Displays sound judgment.

  • Works well as a team member.

Candidate Requirements

  • The Clinical Triage Screener will hold a master’s degree in a clinical appropriate field as determined by the managed care entities (MCE’s) approving the services.

  • Experience navigating any of the child/family-serving systems and advocating for family members who are involved in the behavioral health system

  • Demonstrated ability to be innovative, creative, analytical, and decisive in problem-solving.

  • Demonstrated communications, administrative and organizational capabilities.

  • Excellent Microsoft office skills.

  • Must have a driver’s license and availability of a vehicle to support Program needs.

  • Bi-Lingual Spanish/English a must.

  • Portuguese/Cape Verdean encouraged to apply.


  • Retirement Plan 403(b)

  • Health, Dental, Vision, and Life Insurance

  • Paid vacations

  • Paid holidays

  • 8 discretionary days a year

    The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Required Experience