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Viability Community Mental Health Ambassador in Holyoke, Massachusetts

VIABILITY is a community-based human services provider of employment services, job training, vocational rehabilitation, and skill building, with a focus on inclusion, access, and individual choice. Accredited by CARF and certified by Clubhouse International, VIABILITY leverages community and employer partnerships to create opportunities for the people we serve to live, learn, work, and thrive in their communities. We are mission driven, aiming always to empower, embrace differences and be BETTER TOGETHER in our approach to service more than 4,000 individuals throughout Massachusetts, and in areas of Connecticut, New York, Rhode Island, and Oklahoma.

We are looking for an Community Mental Health Ambassador to work in our MOMS Partnership® program which reduces depressive symptoms for over-burdened under-resourced mothers by bringing mental health supports within reach. Viability is seeking an individual to work as a part of a multidisciplinary team of clinicians and community outreach workers, conducting structured interviews (via telephone, in person, and web-based), co-facilitating groups, performing assessments, and engaging community members and stakeholders.

Position: Community Mental Health Ambassador

Location: Springfield/Holyoke, MA

Hours: 40 hours per week

Schedule: Monday-Friday 8:30am-4:30pm; occasional nights and weekends

Summary: Serve as liaison between mental health/social services and community in order to facilitate access to services and to improve the quality and cultural competence of services delivery for mothers. Provide culturally-informed, gender-responsive, and trauma-informed outreach, information, education and mental health care in community-based settings. Receive training in the MOMS Partnership model and intervention, then co-lead MOMS groups—which are classes designed to help mothers build stress management skills and achieve reduced depressive symptoms—alongside a clinician.

Qualifications: Two years of related work experience and a high school level education or the equivalent combination of experience and education. Community Health Worker Training preferred. Knowledge and familiarity with local neighborhoods and other cultural competence. Comfort with diverse community of residents. Excellent organizational, verbal, telephone, and interpersonal skills. Ability to work as part of a team and meet deadlines. Communication and problem-solving skills. Knowledge of Microsoft Office and Access. Broad basic computer knowledge, including web browsing, emailing, spreadsheets, and Word documents. Community Health Worker Training preferred.

EXCELLENT BENEFITS including Competitive Pay, Excellent Insurance, Employer Matching Retirement + Work/Life Balance

  • Competitive Pay with Promotional Opportunities

  • Strong focus on work/life balance

  • Generous Paid Time Off & Sick Time

  • Medical, Dental, & Vision Insurance

  • 403(b) Retirement plan with employer match of 100% (up to 4% of employee contribution)

  • Company-paid disability insurance, life insurance, and AD&D insurance

  • Tuition Scholarship Program

  • Professional and personal growth opportunities

  • Employee Assistance Program for employees and loved ones

For more information, go to

Viability is an equal opportunity workplace and Employer of Choice. We believe our strength lies in embracing our differences through a respectful, inclusive, collaborative environment. Viability provides reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process.