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Holyoke Community College ESOL Career Development Counselor in Holyoke, Massachusetts

ESOL Career Development Counselor - Accelerated Career English (Daytime) Assists in recruitment, assessment, training, job placement and post-employment follow-up in order to meet contracted program enrollment, placement and retention goals for grant-funded non-credit ESOL workforce training programs. Provides case management services, individual and group advising sessions to participants enrolled into programs. Support student persistence and achievement of goals. Collaborate closely with ESOL teacher as part of instructional team. The Career Development Counselor should be available at the time classes meet: Mondays, Tuesdays, Thursdays 9am-1:30pm Team meetings on Friday afternoons, 3:30-5pm Approaches students through asset-focused lens, noticing the strengths they bring to the program and building on those strengths. Develops strong relationships, trust, and proactive communication with all students on case-load. Responsible for meeting or exceeding job placement goals as established by the grant funder. Responsible for recruitment, assessment, interviewing, evaluation and determining job readiness of participants. Works with participants to develop a career plan with pathways to future advancement. Maintains constant contact with participants to support their growth. Provides one-on-one and group career assessment, development, planning, and career advising services to a diverse population. Assists participants in writing resumes, cover letters, and career readiness portfolio. Facilitates a wide variety of essential skills and employment-related training opportunities for participants, all of whom are adult English language learners. Collaborates with ESOL instructors, other job placement/career development counselors, and program directors as part of a creative team, finding opportunities for further development and continuous improvement of programs. Assists participants with job search and job applications to find suitable employment. Stays current on available jobs in the industry, vacancies at employer partners, and employer partner expectations. Advises participants as necessary to resolve issues which may be barriers to course completion and employment. Collaborates with One-Stop Career Centers to promote career-related workshops. Maintains accurate student records (attendance, outcomes, etc.). Maintains electronic information for each participant that includes documentation of employment status at time of enrollment, the required registration form, a record of training services provided, case management notes, and documentation for new employment. Maintains a database of participant demographic, progression, and employment information as required for status reporting. Provides all data required to complete reports to the grant funder. Performs other related duties as assigned. REQUIRED: Bachelor's degree in Counseling, Education, Human Resources, or closely related field, or an equivalent combination of education, training, and experience; Excellent interpersonal skills; proficiency in Microsoft Word and Excel; Good verbal and written communication skills; Experienced team player with the ability to also work independently; Knowledge of the basic work skills required by employers; Understanding of the barriers faced by low income populations, immigrants and refugees, and adult language learners; Ability to work effectively with a diverse faculty, staff, and student body; Ability to deliver services and instruction in online, hybrid, and in-person formats. PREFERRED: Minimum two (2) years of experience and/or training involving career counseling, recruitment, or counseling. Demonstrated outcomes in program recruitment and/or job placement, with a diverse population. TESOL experience or certification. Bi-lingual preferred (Spanish, Portuguese, Arabic, Turkish, Vietnamese, Dari, Pashto, Ukrainian, or Russian pref

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