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PeoplesBank FT Biling Banking Center Specialist in Holyoke, Massachusetts

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut and a leader in green values, sustainable energy financing, and charitable giving. We operate in the best interest of our customers and strive to be an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as Best Place to Work and Best Local Bank. Come join our team of dedicated and innovative individuals and contribute to our dynamic, successful organization. Summary: Demonstrates knowledge and proficiency in providing exceptional customer service with emphasis on relationship development, market share growth, and regulatory compliance. Essential Duties and Responsibilities include the following. Other duties may be assigned. Bilingual speaking, reading and writing proficiency in both Spanish and English required to meet the needs of our Spanish and non-Spanish Speaking customers while also being able to engage with PeoplesBank staff. Provides an exceptional customer experience with emphasis on relationship development, market share growth, and regulatory compliance. Uses comprehensive knowledge of all bank products and services to evaluate customer needs and make appropriate recommendations to ensure customer satisfaction and a positive experience. Identifies opportunities for relationship retention and growth, including digital services, product options, and alternative programs. Recognizes relationship deepening opportunities and refers customers to internal and external business partners including but not limited to Peoples Wealth Advisory Representatives, Mortgage Consultants, Business Banking/Cash Management Officers, Commercial Lending, Payroll Services and Merchant Services as appropriate. Identifies and analyzes service issues, resolving them to the customer?s satisfaction in accordance with bank-wide and department standards. Performs overrides and makes policy exceptions based on evaluation of customer relationship, and financial and reputational risk to the bank. Uses all resources to escalate and resolve complex issues. Addresses, researches and responds to customer complaints, documenting the resolution per PeoplesBank policy. Accurately completes all customer sales and service functions, including new deposit and loan account origination, account maintenance, transaction processing, and handling negotiable items. Utilizes detailed knowledge of all bank policies and regulatory requirements to ensure error-free processing and compliance More detialis on requirement/description at Career Supervisory Responsibilities: Position does not have supervisory authority over other team members. Position has override and exception approval authority for his or her own transactions. Education and/or Experience: Associate\'s degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, Registrations: This position requires National Mortgage Licensing System (NMLS) registration; and ability to obtain said license after a period to be determined by decisionmaker. Must be able to successfully complete the registration process, which includes, but is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules. Computer Skills: Knowledge of computer applications including Word, Excel. Ability to use basic computer skills to enter and/or retrieve