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Gandara Mental Health Center Generalist Administrator in Holyoke, Massachusetts

Generalist Administrator

Love working in an administrative environment? If you're a people person looking for a new career opportunity in the world of Behavioral Health, the Generalist Administrator may be the role you're looking for! At Gandara Center, the Community Service Agency/Children's Behavioral Health Initiative [CSA/CBHI] division is focused on supporting families who have youth and adolescents with Mental Health challenges. The qualified and resourceful Generalist Administrator we're looking for will support our CSA/CBHI division (Western/Central Massachusetts region) and ensure smooth and efficient business operations. The Hourly Generalist Administrator will have both administrative and strategic responsibilities, helping us to plan and administer important functions, such as data entry/tracking, training, marketing, and productivity reporting. At Gandara Center, we understand that our business thrives when our personnel thrives, and that starts by hiring the right professional.

Job Responsibilities: (include but are not limited to)

  • Data Entry

  • Statewide Write-Offs -

  • Weekly Tracking

  • Record, Track, Follow Up

  • Investigation of write-offs; assuring investigations are completed by supervisors

  • Obtaining and distributing Warning Reports consistently

  • Obtaining, distributing, and tracking Error/ Unsigned Note Report

    • Collecting, tracking, and reporting Productivity numbers every week for each department in the Western and Central region.
  • Trackers and Reporting Proficiency

  • Eligibility Checks, when filling in for the Billing Administrator

  • Tier Status Tracking and distribution to Program Directors every month

  • Generate and report Over Productivity list for Western and Central region

  • Attending and participating in Administrator Billing weekly meetings.

  • Management Training Program

  • Creating/assigning user accounts and courses

  • Deactivating user

  • Uploading Training/ Videos

  • Running Reports/ Assuring Compliance

  • Creating quizzes and confirmation for staff when completing training/ review of policies

  • Management of Grammarly computer program

  • Creating/assigning user accounts

  • Deactivating user accounts

  • Onboarding of New Staff:

  • Assignment/Tracking of Training Program, Grammarly, and any other electronic programs/equipment (i.e., cell phones and laptops)

  • Human Resource (HR) liaison

  • Tracking and reporting MCE required training, agency training, and any other pieces of training to HR

  • Marketing:

  • Contacting referral sources from waitlist when immediate openings are available

  • Informing admin about waitlist status or need for referrals via email

  • Scheduling Presentations for admin to generate referrals

  • All Staff Meeting Sign in Tracking

  • Creation and Development of Annual Training Tracker

  • Maintenance of Policy Binders

  • MSDS Datasheets

  • WFI Compliance Calls

  • Providing training, coverage, and support to Support Staff (i.e., Intake Coordinator, Billing, receptionist, etc.)

  • Participate with the Supervisor every week to discuss tasks, progress, and updates.

  • Participate in monthly department meetings.

  • Performs other related duties and responsibility as assigned by Supervisory Staff

Required Skills

Job Qualifications:

  • Associate's degree in Human Services; Bachelor's Degree Preferred

  • At least 2 years experience in Human Services

  • Bilingual skills in Spanish-English required

  • Advance knowledge of Microsoft Office and comfortable learning new technology systems as needed

  • Flexibility to work shifts, including evenings, as required

  • Ability to organize, prioritize and meet deadlines

  • Positive attitude, good work ethic, and cultural awareness

  • Natural interpersonal and communication skills

  • Must be team-oriented

  • Must have a valid driver license

  • Must be willing to travel statewide


  • Retirement Plan 403(b)

  • Health, Dental, Vision, and Life Insurance

  • Paid vacations

  • 11 paid holidays

  • 8 discretionary days a year

  • Discounts offered to your Cell Phone Provider Plan

The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.

Required Experience