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Compass Group, North America PATIENT SERVICES MANAGER in Holyoke, Massachusetts



Salary: 70,000

Other Forms of Compensation: Benefits

Think Fresh! Lead with Excellence!

An industry leading hospitality food service group, Unidine is driven by its exceptional people sharing their passion, creativity and talent to craft memorable guest experiences. Unidine’s commitment to scratch cooking, innovative programs, venue concepts and services continues to push boundaries and modernize dining programs for hundreds of clients around the nation. Our restaurants, bars, cafeterias and bistros offer a place for guests to enjoy something extraordinary. That is why we believe that using the freshest ingredients makes for the best dishes, staying ahead of industry trends pushes us to be innovative, and giving team members the right tools and resources helps them to perform their best. Come and join our award-winning team!

Job Summary

We are seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting in Holyoke, MA.

Key Responsibilities:

  • Establishes goals and oversees implementation of patient food service needs based upon medical direction, patient population and contract

  • Plans and supervises the patient food assembly and service

  • Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations

  • Complies with regulatory Standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies

  • Participates in facility-wide and department Performance Improvement Program and on

  • Performance Improvement teams to improve processes and patient care

  • Follows facility, department, and Company safety policies and procedures to include occurrence reporting

  • Hires, directs, coaches, trains and develops patient service team members

  • Ensures patient services staff assists in achieving stated patient satisfaction goals

  • Participates in/leads patient satisfaction programs, departmental meetings, and facitliy wide Quality Assurance/Performance Improvement programs


  • Certified Dietary Manager certificate required

  • Minimum of three years of acute or long-term care experience preferred, depending upon formal degree or training

  • Willingness to participate in patient/resident satisfaction programs/activities

  • Knowledge of P&L accountability and contract-managed service experience is desirable

  • Registered Dietitian, Registered Diet Technician preferred

  • ServSafe certified highly desirable

Apply to Unidine today!

Unidine is a member of Compass Group USA

Click here to Learn More about the Compass Story (

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Associates at Unidine are offered many fantastic benefits.

  • Medical

  • Dental

  • Vision

  • Life Insurance/ AD

  • Disability Insurance

  • Retirement Plan

  • Flexible Time Off

  • Holiday Time Off (varies by site/state)

  • Associate Shopping Program

  • Health and Wellness Programs

  • Discount Marketplace

  • Identity Theft Protection

  • Pet Insurance

  • Commuter Benefits

  • Employee Assistance Program

  • Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Unidine maintains a drug-free workplace.

Req ID: 1307333