Families First Program Coordinator, Western MA in Holyoke, Massachusetts
Job Summary: As part of Families First?s Program Department, the Program Coordinator will manage logistics to implement 8-10 Power of Parenting programs each year within the Western Massachusetts geographic area (currently in Springfield, Holyoke, and Chicopee). This includes coordinating recruitment, registration, and program logistics in order to ensure the successful delivery of programs in both English and Spanish. This position may also support administrative components for other programming in Western MA, such as parent leadership programs and alumni events. This is a full-time, 40-hour/week, non-exempt position that requires availability to attend evening program sessions, events, and meetings approximately 2-3 times/week. This position is hybrid, requiring in-person work at our office in Holyoke, while also providing flexibility for some remote work. This position reports to the Regional Manager, Western Massachusetts. Essential Responsibilities: Implement recruitment and retention strategy and registration process With the guidance of the Regional Manager, develop recruitment plans with partners and monitor each plan?s implementation, with the goal of registering at least 20 participants per program Attend events, make phone calls, and connect with partner organizations to recruit parents for the program Prepare, print, and deliver recruitment materials as needed Coordinate participant communication with the Program Administrative Coordinator, including welcome emails and weekly text and email reminders Monitor registration process, maintain tracking sheet, and communicate updates/needs with partners Attend 1-2 monthly community meetings to gather information and share about programming Coordinate program logistics and prepare materials Ensure all logistics are prepared for the program, such as updating program calendars, securing space and technology, and coordinating with program facilitators Pack toolkits and organize handbooks for in-person programs Organize, track, and mail participant incentives/gift cards if needed Coordinate Parent Leader selection and provide support Interview, select, and provide training for parent leaders Provide support for parent leaders throughout the program Monitor and ensure successful delivery of programs Facilitate program information sessions as needed Attend select program sessions to monitor/support registration and retention Connect with parents to ensure completion of registration forms and surveys Troubleshoot program challenges with partners and Families First staff as needed with the support of the Regional Manager Ensure incentives/resources are offered to parents and make referrals to appropriate partners Other tasks as assigned by supervisor to support programming Qualifications & Requirements: 2+ years of experience successfully managing programs/projects, outreach, or community organizing English-Spanish bilingual capability is required Former participant in the Families First Parent Leadership Program is preferred Comfortable with MS Office (Excel, PowerPoint, Word, Outlook) and Google suite Knowledge of Salesforce is a plus Strong communication skills Organizational skills and high attention to detail Ability to work well independently as well as in a collaborative team environment Problem solver, flexible, and able to learn quickly Able to climb and descend stairs, bend, and lift items up to 30 pounds, such as supplies and equipment Salary & Benefits: This position is for 40 hours/week, and the starting salary range is \$44,000 - \$48,000, with the opportunity for growth over time. Families First offers a comprehensive benefits package that includes paid time off, health and dental insurance, access to a Flexible Spending Account, and 403(b).