Job Information
Conklin Office Furniture Tier 1 Technical Support in Holyoke, Massachusetts
Tier 1 Technical Support Overview: Join our team as a Technical Support member where you will be a crucial part of ensuring the smooth operation of our technical systems. As a Technical Support professional, you will provide assistance to users, troubleshoot issues, and maintain various aspects of our computer systems and networks. This role offers an exciting opportunity to utilize your technical expertise in a dynamic work environment. Duties: - Provide technical support to end-users on various computer-related issues - Manage computer systems, including installations, configurations, and troubleshooting - Monitor and maintain operating systems - Assist in computer networking tasks to ensure connectivity and data transfer efficiency - Communicate technical information clearly to non-technical users - Ensure office systems are functioning optimally for all employees - Configure and maintain network hardware and software, including routers, switches, firewalls, and servers - Maintain camera, fire & alarm communication and management - Perform server administration tasks, including user/group administration, security permissions, group policies, print services, resource and event monitoring, ensuring system architecture components work together seamlessly - Onboard new hires with all required IT needs (phone, laptop, passwords, etc.) - Perform routine/scheduled audits and backups of all systems - Maintain phone system including but not limited to provisioning of new devices, change requests, updates - Maintain digital signage and production schedule displays around the building Experience: - Proven experience in computer management and technical support roles - Knowledge of computer networking principles - Strong communication skills to effectively interact with users and team members If you are passionate about technology and enjoy problem-solving in a collaborative setting, apply now to join our team as a Technical Support professional. Job Type: Part-time Pay: \$19.86 - \$21.87 per hour Expected hours: 20 - 24 per week Benefits: 401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Paid time off Retirement plan Vision insurance Schedule: Monday to Friday On call Experience: IT support: 2 years (Required) Ability to Commute: Holyoke, MA 01040 (Required) Ability to Relocate: Holyoke, MA 01040: Relocate before starting work (Required)