Job Information
Hyannis Inn Motor Hotel, Inc. Front Desk Agent in Hyannis, Massachusetts
Located in the heart of Hyannis and walking distance from shops, restaurants and ferry boats to the islands, The Hyannis Inn is a perfect place to work! We are currently looking for a Front Desk Agent. You would be responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. - Manage online, phone and in-person room reservations - Welcome guests, check them in, distribute room keys and explain the hotel?s amenities - Take payment from customers - Respond to guests? issues and complaints in a friendly, timely manner - Explain local amenities and attractions to guests - Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs - Assist customers with the planning of special events such as weddings and business conferences - Arrange specialized services for VIP customers