Job Information
Harbor Health Services - Hyannis Patient Access Representative in Hyannis, Massachusetts
Harbor Health Services is an innovative, growing, mission-based organization that lives, serves & collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, & support services to more than 34,000 patients in Boston, the South Shore, & Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan & Brockton, providing comprehensive healthcare, transportation & social services for more than 450 frail elders who continue to live with dignity & independence in the community & a Woman, Infants & Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for an extremely talented Patient Access Representative to join our Operations team at the Harbor Community Health Center - Hyannis. We offer an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays & much more! Come join our great support team at the health center! Role: The Patient Access Representative provides excellent customer service while greeting & assisting patients, families & guests entering the Health Center by registering new & existing patients; verifying scheduled appointments, insurance information & scheduling follow up appointments. The Patient Access Representative effectively identifies & assesses patient needs & takes appropriate action to ensure that patient needs are met. Position is 32 hours weekly. Responsibilities: Accurately & efficiently collects & records patient information, registers new patients including walk-ins. Ensures that all demographics & insurance information is accurate & current & data enters pertinent demographic patient data & account information. Verifies insurance information & documents payer on patient encounters to ensure accurate claim submission, collects co-pays &/or payment on account in accordance with HHSI policy. Promptly & courteously answers the telephone & disseminates calls to appropriate staff. Educates patients on payment options, including discussing health & dental insurance coverage, submits applications for Health Safety Net Presumptive Determination, completes applications for Sliding Fee Scale Discounts, & refers patients to the Certified Application Counselors. Assists with patient appointments & rescheduling by patient &/or provider request. Performs related administrative duties (i.e. sorting mail, bump list, etc.) Refers patients as appropriate to Managed Care Coordinator. Ensures accuracy of PCP &/or obtains referral & obtains Motor Vehicle & Workers Compensation Insurances as appropriate. Required/Preferred Education, Experience & Skills: High school diploma/GED. 1 or more years of experience in a community health center &/or a professional or business environment, 3 or more years preferred Excellent verbal & written communications skills Excellent customer service, organizational skills, problem solving & priority setting skills. Basic Math & reading comprehension skills Basic computer literacy, knowledge of Microsoft Office preferred including Word, Excel & Outlook; knowledge of EPIC Electronic Practice Management (EPM) highly desired Bilingual: English/Portuguese or Spanish highly desired Familiarity with using Medical terminology preferred Related bilingual skills as dictated by Health Center business need can be a substituted for up to 6 months of experience in a community health center &/or a professional business environment Schedule Monday: 8:00 am-5:30 pm Wednesday: 8:00 am-5:30 pm Friday: 7:45 am-5:30 pm Saturday: 7:45 am-12:30 pm 32 hours weekly with full benefits package