Job Information
West Marine Van Driver in Hyannis, Massachusetts
Van Drivers coordinate order selection, order packing & shipment, providing the store team with timely information as needed. Load / unload van deliveries as directed, perform returns as per standards. Van Driver will deliver marine equipment & accessories to our wholesale customers on a multi-stop, time sensitive route. You will be operating a light duty vehicle, delivering product, & insuring great Customer service. We are Boaters serving Boaters with a mission of Boaters Serving Boaters! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations & ensure they remain a loyal Customer. West Marine is a Drug Free Workplace & Equal Opportunity Employer. Duties/Responsibilities: Deliver excellent customer experience with every interaction Execute pick, pack, & ship to meet SLAs (service level agreement) for product fulfillment Use proper methods for pulling & moving product to shipping processing location Process customer returns with in SLAs Identify & escalate any bottlenecks impeding fulfillment to the Manager Drive responsibly to represent the company & brand Load vehicle to support routing sequence Utilize routing apps & schedule to deliver product in an efficient & timely manner Provide quality delivery practices for location & condition of product to customer Interact with customers during deliveries & inform them of upcoming events Ask if there is anything else they need Make other product deliveries as needed by store Keep vehicles neat, clean, & organized Vehicles should be clean & operating safely report any issues, damage or malfunctions to your Manager Keep vehicles properly fueled & stored Available to work a flexible schedule based on business needs, including nights, weekends & some holidays. Perform other job-related duties as assigned Required Skills/Abilities: Excellent verbal communication skills Excellent active listening skills Excellent sales & customer service skills Extensive knowledge of the merchandise sold Ability to anticipate customers? needs Ability to recommend merchandise to customers Ability to operate or to quickly learn the store\'s point-of-sale system Must maintain a valid driver?s license & satisfactory driving record Education & Experience: High school diploma or equivalent preferred Previous boating &/or retail experience preferred Physical Requirements: Prolonged periods of standing & walking throughout the retail space Prolonged periods of sitting while driving Must be able to lift up to 50 pounds to shoulder height unassisted.