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Pine Street Inn Housing Coordinator in Jamaica Plain, Massachusetts

Housing Coordinator

Department: Behavioral Health

Office: Morton Street

Location: Jamaica Plain, MA

Position Type: Administrative

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time


SCHEDULE: 40 hours, Monday - Friday, 9:00am-5:30pm, with flexibility

Pays $52,250K per year DOE

LOCATION: 170 Morton Street, Jamaica Plain, MA, 02130



The Housing Coordinator is part of the Behavioral Health team placed in the Shattuck Low Barrier Shelter, and will provide case management and housing services to 33 participants, helping them to make the successful transition into permanent housing. Working directly with guests, the Housing Coordinator is responsible for helping homeless men obtain vital documents, complete housing applications, complete housing pathway assessments, and work towards the overall goal of permanent housing. Other primary duties include, but are not limited to, engaging shelter guests upon intake, assisting shelter guests in accessing basic emergency services, and collaborating with outside resources for effective discharge planning. The Housing Coordinator is expected to accurately complete all required documentation within Clarity, as well as other required tracking documents that are asked of us by the mayor-s office, in a timely manner and to keep case management notes up-to-date at all times. This position will participate in internal PSI staff meetings, as well as weekly meetings with city partners, and also assist team members in crisis prevention/intervention and milieu management. This role will be representing the Shattuck Low Barrier Shelter in case conferencing meetings with the city and other Low Barrier sites




  • Bachelor-s Degree

  • Experience with Clarity, or a Homeless Management Information System (HMIS)


  • Bilingual English/Spanish speaking skills

  • Experience with Housing Authorities, and other Housing entities



  • Minimum of one (1) year of experience in human service field work

  • Strong written communication skills

  • Previous experience working with the homeless population

  • Understanding and previous application of Motivational Interviewing

  • Understanding with Harm Reduction model

  • Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders

  • Knowledge of effective crisis intervention techniques and ability to respond appropriately in crisis situations

  • Excellent customer service skills; highly developed and effective interpersonal skills

  • Strong writing and computer skills

  • Experience maintaining accurate and up-to-date records in both written files and computer database


  • Knowledge of housing resources and systems in Boston area

  • Experience working with people diagnosed with mental illness, substance abuse issues and/or trauma histories

  • Experience working with chronically homeless individuals in Housing First programs

  • Knowledge of local care-giving and advocacy resources for people experiencing: substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement

  • Knowledge of government benefits systems, and Boston area service providers

  • Experience with HMIS



  • Ability to work/sit at a computer for extended periods of time while interacting with clients and/or managing documentation

  • Ability to respond safely and quickly in case of emergency situations

  • Ability to frequently bend, lift, stretch and stoop

  • Ability to climb stairs

  • Ability to accompany guests to appointments via public transportation

  • Ability to use computer, calculator, fax, copier and other office equipment



  • High degree of cultural sensitivity and ability to work effectively with diverse people and situations

  • High standards of accuracy and attention to detail

  • Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among guests

  • Ability to set limits fairly and consistently while maintaining appropriate boundaries

  • Excellent organizational, communication, and interpersonal skills; the ability to balance many competing demands and to prioritize work efficiently and effectively

  • Ability to manage time well, performing an array of difficult tasks at the same time

  • The temperament to work with residents with untreated mental health issues. addiction disorders, and poor hygiene

  • Ability to work effectively on an integrated inter-disciplinary team

  • Ability to work in intense emotionally-charged situations

  • Must have highly developed professional ethics to maintain appropriate boundaries with program participants, third party providers, management, and staff

  • Ability to communicate professionally both verbally and in writing, including the ability to successfully represent organization in various forums

  • Ability to take initiative, plan and work independently

  • Interpersonal skills, patience, persistence, tolerance, ability to engage and develop rapport with a wide range of personalities

  • Contributes to the overall integration and success of the department by being a team player, accepting and offering guidance as appropriate, participating in PSI activities and trainings as requested and promoting organizational integration based on the mission, vision and values

  • Demonstrates punctuality and good attendance

  • Demonstrated cultural competence of diverse and vulnerable populations

  • Ability to work as member of a team

  • Good listening skills

  • Ability to empower other and promote self-determination



  • Actively manages an assigned case load of homeless men with the goal of securing housing, and related benefits and services needed to retain housing and empower clients towards greater self-sufficiency.

  • Provides high quality, culturally sensitive, client-centered, intensive housing-and life-safety-focused case management utilizing evidence-based practices of Motivational Interviewing, Trauma-Informed Care and Harm Reduction.

  • Assess clients' on their vulnerability, chronicity, substance abuse issues, mental health symptoms, legal issues, health care, employment and income, independent living skills, and community engagement using to guide frequency and type of case management intervention.

  • Work with clients to create and implement client-centered, strength- based individual service plans (ISP), to be periodically evaluated and updated as necessary/appropriate but at least once every 90 days.

  • Maintain accurate written records and documentation in accordance with program standards including, but not limited to ISPs, guest charts, incident reports, detailed case notes and referrals and third party billing, when applicable. Maintain HMIS records in a timely and accurate fashion and contribute to reporting when needed.

  • Participate in Shattuck Shelter team events and activities, contributing positively to daily huddles, case conferences and collaborations with third parties when appropriate.

  • Provide advocacy services with community agencies and other available and appropriate resources, with the goal of supporting each client's personal growth, enhanced independence and access to housing and external services. Demonstrate initiative in exploring existing and potential resources through the development of positive working relationships with service providers in the Greater Boston community

  • Actively participate in referrals and aftercare/discharge planning to and from treatment programs.

  • Perform assessments of participants, helping them to identify individual needs and attainable goals and objectives.

  • Provide on-going case management to shelter guests to support their moving toward their goals, meeting at least weekly with each participant.

  • Monitor all participants to ensure that shelter rules and regulations, as well as individual contract obligations, are being met.

  • Maximize participant socialization and peer bonding through informal activities and structured recreational activities.

  • Accompany guests to appointments as needed to meet housing and ISP goals.

  • Ensure that all participants assigned to you are reviewed at least once every three (3) months.

  • Perform other additional assignments or projects as requested/directed by supervisor.


  • Accept responsibility as a team player by being sensitive to the effects of job performance, office behavior, and participation in staff meetings and its effects on the ability of the team to meet its goals.

  • Accept supervision and guidance and actively participates in efforts to improve quality of performance.

  • Adhere to agency policies and procedures for maintaining organizational culture and transparency, including use of regularly scheduled progress meetings with Manager, team meetings, scheduling, e-mail and other communication platforms.

  • Positively represent PSI in all internal and external interactions.

  • Support PSI program visibility and efforts through participation in agency events.

  • Perform other duties as assigned by the clinical supervisor, or Senior Director of Behavioral Health Services, Chief Program Officer, President/Executive Director or their assignees.


    Pine Street Inn is an Equal Opportunity/Affirmative Action Employer