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Pine Street Inn Relief Recovery Specialist in Jamaica Plain, Massachusetts

Relief Recovery Specialist

Department: Behavioral Health -- Stabilization

Office: Morton Street

Location: Jamaica Plain, MA

Position Type: Direct Care

Hours/Shift: Hours Vary

Employee Type:: Relief


SCHEDULE: On Call As Needed


The Stabilization Program is a post-detox enhanced shelter-based SOAP (Structured Outpatient Addictions Program) that provides intensive treatment and support to 50 homeless men with a history of chronic substance abuse.

The Relief Recovery Specialist is responsible for ensuring a safe and secure environment. The Relief Recovery Specialist contributes to supporting the success of the clients in their recovery. Job responsibilities include: conducting searches of clients and their personal property, completing regular rounds, assisting with routine and random drug testing, and responding to emergency/crisis situations. The incumbent will work as a team player by assisting staff in the delivery of client services as needed.

Acceptable results of annual CORI reviews will be required of all Relief Recovery Specialists.


  • High School Diploma or G.E.D

  • CPR/First Aid and CPI certification or ability to become certified within 30 days of employment

  • Knowledge and understanding of a professional Code of Ethics

  • Knowledge and understanding of confidentiality and HIPAA laws

  • Excellent critical thinking skills

  • Ability to communicate effectively through reading and writing in a log and using basic computer applications

  • Ability to stoop, bend, and lift at least 25 lbs.

  • Ability to stand and/or sit for long periods of time

  • Ability to climb stairs

  • Ability to respond safely and quickly to emergencies

  • Ability to communicate effectively; possesses outstanding communication and interpersonal skills

  • Must be able to respond quickly and appropriately in crisis situations

  • Must be able to maintain a high degree of professionalism in the provisions of services to a population that is vulnerable

  • Must be able to set limits and boundaries with clients in a manner that is respectful

  • Must be able to prioritize and plan work activities; must be able to use time efficiently

  • Must be able to identify and resolve problems in a timely manner; must be able to develop alternative solutions

  • Must be able to take direction and respond accordingly

  • Must have ability to bring others together to try to reconcile differences

  • Must be self motivated

  • Capable of working with clients that experience complex issues, such as trauma, addiction, and mental health

  • Requires problem solving and mediation skills, as well as a high degree of professional ethics and sensitivity to confidential data and delicate personal issues


  • Bachelor-s degree

  • Previous experience providing direct care in a homeless shelter or similar human service environment

  • Demonstrated effective experience working with populations with co-occurring disorders

  • Knowledge of substance abuse and mental health issues

  • Training in trauma-informed care, crisis prevention, and harm reduction

Essential functions include but are not limited to:

  • Provides quality services to staff, clients, and visitors.

  • Ensures safety and security of the floor and ensures that the program operates in compliance with policies and procedures.

  • Communicates client issues to management team, clinical staff, and operational staff using shift review, the program communications log, email, and incident reports as required.

  • Monitor client attendance and behavior during psycho-educational groups and self-help meetings.

  • Provide orientation to program rules and guidelines to new clients as well as ensure they receive all necessary items needed to appropriately manage ADLs (provide with toiletries, linens, emergency clothing, etc.)

  • Monitor medications according to medication policy.

  • Responsible for assigned tasks on the shift which may include answering the telephone, admitting clients to program, conducting searches, assist with drug screens, and monitoring serving of meals, and activity in the common areas.

  • Responsible for completing regular rounds, including but not limited to: dormitories, caf-, group room, offices, bathroom, and outside picnic area.

  • Attend and participate in mandatory trainings and staff meetings as required.

  • Provide regular fresh air breaks throughout the shift.

  • Work with first floor shelter staff as required for completing tasks and collaborative problems solving across programs.

  • The Relief Recovery Specialist must accept and work one (1) shift for every five (5) shifts offered by the program.

  • Participate in the success of the program as defined by Department Outcome Goals.

  • Perform other tasks as directed by Operations Coordinator and/or Shift Supervisor.