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Lawrence General Hospital Relationship Development Liaison in Lawrence, Massachusetts

Lawrence General Hospital is looking for a Relationship Development Liaison to partner with our Outpatient Physical Therapy team.

  • Identify key healthcare providers at healthcare organizations to establish and foster relationships

  • Maintain positive relationships with healthcare providers so that the business can maximize the value of those relationships

  • Participate in one-on-one meetings with healthcare providers to explain services to guide their choices

  • Understand the problems and challenges of healthcare providers and identify ways the business could better address those needs

  • Provide excellent communication and satisfaction to maintain a positive reputation for the business

  • Help resolve any healthcare provider complaints promptly and professionally

  • Track engagement activities in CRM database

  • Facilitate introductions and communications between clinic staff and healthcare providers

    Relationship Development Liaison Requirements:

  • Bachelor's degree in Communications, Business Administration, or Healthcare preferred

  • 2+ years of experience in healthcare customer service or clinical role

  • Ability to build, foster, and maintain positive professional relationships

  • Excellent interpersonal and communication skills

  • Knowledge or willingness to learn relationship management best practices

  • Willingness to develop an in-depth understanding of the business and related services