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South Middlesex Opportunity Council Community Support Manager in Lowell, Massachusetts


Oversee administrative and business operations of Community Support Services Programs which include CSP-Hi, permanent supportive housing programs and Project Based Voucher Supportive Services. Solicit referrals, maintain wait list, and verify client eligibility. Monitor client flow and case management. Submit all billing and reports (including SBH CSP-Hi report with consolidated regional data), track rental income and payments. Provide supervision to case managers. Manage allocation of rental assistance resources for the program and report on usage and capacity. Ensure adherence to all program policies and procedures.

Why Work for SMOC?

  • Flexible schedule, work/life balance and a 35-hour work week.

  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

  • Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.

  • Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

  • Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer

  • EyeMed Vision Insurance

  • 403(B) Retirement Plan with a company match on day one.

  • Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.


  • Adhere to all policies and protocols for programs serving chronically homeless individuals, including guidelines for enrollment, meeting attendance, client transportation to appointments, etc.

  • Develop regular program schedule staffing and house meetings. Access external resources as appropriate.

  • Outreach to treatment programs and other community-based resources to establish contacts for client referrals. Keep detailed log of referrals made. • Coordinate staff coverage for crisis intervention.

  • Monitor move-ins and move -outs, room turn-overs, and repair requests with property management and maintenance team.

  • Interface with SMOC Non-Profit Housing property management to ensure compliance with program specifications.

  • Ensure all participants meet the HUD requirements for entry into the program. Develop Individual Service Plan with each participant within three days of entry into the program.

  • Maintain appropriate files, case notes, and accurate program rosters. Review case manager notes regularly for compliance with program specifications.

  • Ensure that case managers are maintaining weekly contact with the clients that are actively involved in the program. Guarantee regular contact schedule with all participants for a period of at least 24 months.

  • Provide relevant internal and external training for case managers including harm reduction practices, de-escalation, and boundaries.

  • Support the onboarding and training for Community Support Services Programs’ staff at the Lowell Transitional Living Center (LTLC).

  • Assist with replicating and implementing LTLC systems related to Community Support Services Programs at LTLC

  • Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals

  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.

  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.

  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.

  • Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management

  • Complete required paperwork in accordance with company policy.

  • Other duties as assigned.


  • Bachelor’s degree in social work or other human service related field required, MSW preferred

  • At least 2 years supervisory/management experience preferred.

  • Excellent computer skills including intermediate to advanced proficiency in Word, Excel and Power Point. Strong knowledge of databases necessary.

  • Excellent organizational, written, and verbal communication skills.

  • Solid understanding of working with a population of people experiencing homelessness, substance use, and mental health challenges.

  • Demonstrated ability to act independently, as well as carry out assigned duties as required

  • Proven interpersonal skills: capacity to work with diverse groups in various settings.


  • Must be able to travel around the Lowell area via personal vehicle

  • Must be able to sit and stand for a prolonged period

  • Must be able to operate a computer and complete extensive paperwork


  • Directly reports to Managing Director – Lowell Transitional Living Center

  • Direct reports for this position are Case Managers for CSP-Hi, PSH case managers and housing navigator


Some travel is required. Twenty-four-hour cell phone coverage is required for staff support during crisis intervention. As part of the responsibilities of this position, the CSS Manager-LTLC will have direct or incidental contact with clients served by SMOC programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.

Monday - Friday 9:00am - 5:00pm

35 Hours per week