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UKG (Ultimate Kronos Group) Desktop Support Specialist in Lowell, Massachusetts

Desktop Support Specialist

General information


Lowell - Massachusetts - USA


Information Technology

Ref #:


Description & Requirements


Provide internal technical end user hardware support for employees worldwide. Quickly and efficiently triage, diagnose, escalate and/or resolve incidents and requests, virtually and at onsite locations. Assist with monitoring and managing inbound unassigned IT contact queue for incident and requests. Act as liaison between users and senior technical staff to communicate the status of incident, request or problem resolution to business users; log and track requests for assistance related to IT supported systems


0-3 years of professional experience triaging, diagnosing, escalating and/or resolving technical hardware incidents and requests.

Excellent verbal, written and customer communications skills with technical and non-technical business users.

Demonstrated ability to see work through to closure and ensure business users are satisfied.

Strong analytical skills

Understanding of all major end user hardware vendors, specifically Dell and Apple laptops

Install, configure, test, maintain, monitor, and troubleshoot end-user devices and related hardware and software to meet delivered requirements for desktop service levels.

Collaborate with internal and external technicians to ensure efficient operation of the company’s endpoint and server environment.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO is the Law poster ( and its supplement .

View the Pay Transparency Nondiscrimination Provision (

UKG participates in E-Verify. View the E-Verify posters here ( .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.