Job Information
UKG Kronos Systems, LLC Product Support Rep in Lowell, Massachusetts
**This employee must be able to work onsite at least 3 days/week at a UKG office location** Duties and Responsibilities: Assist customers with the use and usability of our UKG Ready application Diagnose, troubleshoot, and resolve issues while providing exceptional service Provide help desk support of assigned cases including outbound call backs, e-mails, chat, and internal support tickets Develop and maintain an intermediate level of knowledge of UKG Ready products Document all interactions with accounts and create trail for others to follow Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities Provide timely, accurate, and complete responses to inquiries Work both independently and as a part of a team Participation in on-call rotations may be required to provide occasional after-hours support