Massachusetts Veterans Jobs

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About the Role

The Service Operations Manager – HW Products oversees UKG’s largest contract manufacturing / repair operations, based in the United States, contracted through a 3rd party provider of HW (Hardware) repair, return, and order fulfillment services. The primary roles & responsibilities of this position involve product lifecycle support of UKG’s timeclocks from new product introduction through end-of-life support and services. Oversight of UKG’s 3rd party provider involves ensuring that staffing, processes & methods, tools, equipment, and materials are managed properly to ensure full satisfaction of UKG’s customers and compliance with service contracts. The operation supports end customers based in the United States, Canada, Mexico, the Caribbean, and Latin America. The operation also supports worldwide RMA credit returns and urgent sales shipments to the lower 48 U.S. states. The Service Operations Manager – HW Products is responsible for all commercial and operational aspects including cost center budgets, pricing, SOWs, business reviews, and performance KPIs. Additionally, this position is often called upon to support UKG’s mergers & acquisitions that involve HW products and operations. As such, this position manages another 3rd party provider, based in the United States, that fulfills sales orders for acquired / legacy UKG products.

• Oversees all commercial and operational aspects of UKG’s largest contract manufacturing / repair operations

• Manages 3rd party business / supplier relationships, escalations, cost center budgets, product purchase orders, and contractual terms & conditions

• Manages UKG product inventory levels and last-time buys / positions to support customer service contracts

• Manages customer / credit returns, factory product transfers, trade in programs, emergency sales, and restocking of UKG consigned materials

• Creates and manages several cost center budgets, including cross charges to various UKG legal entities

• Serves as primary contact for Finance for product inventory and repair operations costs / expenses

• Supports mergers & acquisitions involving HW products when support is required for ongoing order fulfillment and repair & return operations

• Supports UKG’s international repair operations with technical support and product replenishments

Basic Qualifications

• 5+ years’ experience in an operations manager position(s), accountable for strategy, planning, execution, and performance of the operations

• 5+ years’ experience managing one or more contract manufacturers, including commercial and operational aspects

• Expert knowledge of order fulfillment, repair, and return operations, support, and services

• Technical knowledge of electro-mechanical hardware devices

• Strong problem-solving and root cause analysis capabilities and skills

• Strong financial acumen

• Experience with an ERP system(s) e.g. ORACLE and / or D365

Preferred Qualifications

• Bachelor's degree in electrical engineering

• Experience with leading global order fulfillment, repair, and return operations, support, and services

• Can be entrusted to effectively communicate across all levels of the organization; Drives process improvements

• Acts accountably, from a place of ownership; Works autonomously, with initiative, and proactively; Achieves results through extended team of colleagues and stakeholders

• Proficient in the use of MS Office applications

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.     

View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement. (https:www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)      

View the Pay Transparency Nondiscrimination Provision (https:www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)     

UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .  

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com . 

The pay range for this position is $112,300 - $161,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers)   

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.