Job Information
Tufts Medicine Telephone Operator (Per Diem) in Lowell, Massachusetts
At Lowell General Hospital / Tufts Medicine, we’re saving lives, building careers, and reimagining healthcare. Ready to grow with us?
Efficiently answers a PC switchboard console using professional telephone etiquette and console functions to transfer calls to destination without delay. Communicates directly with patients, clients, providers, and internal and external staff while utilizing computer-based systems. Activates time-sensitive clinical and emergency codes. Effectively communicates and collaborates in a team environment to ensure swift and accurate transfer of calls. Utilizes internal and external resources to resolve issues. Maintains a focus on customer service and patient confidentiality while adhering to all HIPAA regulations. Prioritizes calls and utilizes time effectively to accomplish desired results.
Job Duties & Responsibilities
Operates a PC switchboard console and paging systems to relay incoming, outgoing, and interoffice calls.
Monitors hospital alarm system, notifies appropriate hospital staff of activated alarms.
Makes overhead hospital-wide announcements when necessary and performs various clerical duties as required.
HOURS: Per Diem Must be able to support all shifts and weekend availability required. Shifts may include but are not limited to the following:
6:30am – 3:00pm
11:00am – 7:00pm
3:00pm – 11:00pm
11:00pm = 7:00am
Core Competencies
Communication skills
Excellent Customer Service Skills
Team Work
Adaptability
Maintains composure under stress
Planning and organizational skills
Requirements:
• High School Diploma or GED Required
• 1-3 years of Experience on telephone switchboard, or environment with high volume call answering preferred
What We Offer:
Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff:
Competitive salaries & benefits
Medical, dental, & vision benefits that start on day one!
403(b) retirement plan with hospital match
Opportunities for growth
Free on-campus parking
About Lowell General
For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .